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Support Ticket Module V1.0.0 Complete  Previous topic  Next topic 
pasher
Motagator


Joined: 20 Aug 2003
Posts: 3862
Location: Nottingham, UK
Posted: 02/08/10 14:42 
I've put together the paSupportTickets Jamroom Module and its ready for release this week.

Visit http://paulasher.com/paSupportTicketsSupport to read all about it and to see a screenshot, then login as demo / demo to try it out. Feel free to send a few tickets, then reply to them as an 'Admin User' so as to see it in action from both sides!!

Cheers
Pa


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What a long, strange, trip its been.

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american



Joined: 06 Apr 2006
Posts: 1250
Location: The Americas
Posted: 02/08/10 16:00 
pash..

does this have a integrated FAQ built on the Support Tickets queries..

Wooo. Just saw this:


Quote:
Configurable 'Notice' displayed to users when opening a ticket ("Before posting a new ticket, please read our FAQs", say)



TIA. Cool Cool Cool


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pasher
Motagator


Joined: 20 Aug 2003
Posts: 3862
Location: Nottingham, UK
Posted: 02/09/10 01:27 
Hi
The module doesn't have a FAQ system built in, but its a good idea for a future release Very Happy
Thanks
Pa


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mosfet



Joined: 28 Jun 2008
Posts: 49
Posted: 02/09/10 07:27 
Paul is this module cluster friendly? I read the information over at your demo site and it doesn't mention it.
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pasher
Motagator


Joined: 20 Aug 2003
Posts: 3862
Location: Nottingham, UK
Posted: 02/09/10 08:03 

mosfet:
Paul is this module cluster friendly? I read the information over at your demo site and it doesn't mention it.


Yes - 'Cluster Friendy'.
I've been testing it on my GigMemories site where all bands are on a cluster.
hth
Pa


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littlericky



Joined: 08 Feb 2007
Posts: 590
Posted: 02/09/10 09:57 
Perhaps a counter showing tickets open next to the button
Code
Support Tickets (2)


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pasher
Motagator


Joined: 20 Aug 2003
Posts: 3862
Location: Nottingham, UK
Posted: 02/09/10 12:18 

littlericky:
Perhaps a counter showing tickets open next to the button
Code
Support Tickets (2)


Thanks for the suggestion, I'll consider it for a future version.

Cheers
Pa


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Dazed



Joined: 22 Mar 2006
Posts: 3031
Posted: 02/09/10 17:27 
Awesome! Great mod!
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