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Jamroom Help:
The song player not showing
izhmel



Joined: 26 Jan 2007
Posts: 1002
Location: Hollywood California
Posted: 07/01/10 12:25 
The song player not showing on any of the artist profile.

http://www.dubmusic.com/
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daddysylem
DS Flash Players


Joined: 30 Mar 2005
Posts: 4086
Location: Southern California
Posted: 07/01/10 17:56 
The players are not showing up anywhere on your site..... Sad
Can you tell me who you have your hosting with??

Let me know..
Greg -


_________________
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Email: daddysylem[at]dsplayerskins.com
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Magic Man



Joined: 27 Mar 2009
Posts: 28
Posted: 07/01/10 18:00 
My Flash Players have mysteriously all decided to stop working as well.

http://bit.ly/aHhFil
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daddysylem
DS Flash Players


Joined: 30 Mar 2005
Posts: 4086
Location: Southern California
Posted: 07/01/10 18:48 
Can you both tell me what hosting you are using???


_________________
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Magic Man



Joined: 27 Mar 2009
Posts: 28
Posted: 07/01/10 22:28 
Hostgator
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daddysylem
DS Flash Players


Joined: 30 Mar 2005
Posts: 4086
Location: Southern California
Posted: 07/01/10 22:47 

Magic Man:
Hostgator


Thanks for responding......

Can you tell me when you noticed that they were missing??
Do you have any PHP erors in your admin??
Has anything changed on your site that might have helped caused this?

Any information you have would be helpful in tracking down the problem... Smile


_________________
I have no idea why I do this..................
Email: daddysylem[at]dsplayerskins.com
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Magic Man



Joined: 27 Mar 2009
Posts: 28
Posted: 07/01/10 23:01 
Your question regarding my host prompted me to contact hostgator support. They had, in fact, recently made changes to their servers, causing issues with certain site functions. Their exact explanation was,

"We've recently enacted additional security issues which broke a few things. So we had to clear up a few things."

Although I cannot speak for the original poster, my issue is now resolved. I hope it helps others. Thank you so much, once again for your kind and professional attention.
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izhmel



Joined: 26 Jan 2007
Posts: 1002
Location: Hollywood California
Posted: 07/02/10 00:30 
It was Host Gator, I called and the fixed the problem


Thanks.
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daddysylem
DS Flash Players


Joined: 30 Mar 2005
Posts: 4086
Location: Southern California
Posted: 07/02/10 07:44 
Thanks guys for replying back with your info.... Smile
This was a big help and hopefully will help others too.

Greg -


_________________
I have no idea why I do this..................
Email: daddysylem[at]dsplayerskins.com
DSPlayerSkins.com
GCFireSprinkler.com
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izhmel



Joined: 26 Jan 2007
Posts: 1002
Location: Hollywood California
Posted: 07/02/10 08:22 
The music player on the site dubmusic.com was hitting mod_sec rule 1234234. We whitelisted the issue and you should not have any problems now.




Best wishes,


Bill A.
Phone / Chat Support Technician
HostGator.com LLC
http://support.hostgator.com
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Brimstone



Joined: 27 Jun 2010
Posts: 398
Posted: 07/03/10 00:43 
. I had the player the first day...and now it is not showing up on any of the Artist Profiles. I am using Demo files from install. They showed up the first day and now are not showing on any profiles...
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daddysylem
DS Flash Players


Joined: 30 Mar 2005
Posts: 4086
Location: Southern California
Posted: 07/03/10 10:27 

Brimstone:
. I had the player the first day...and now it is not showing up on any of the Artist Profiles. I am using Demo files from install. They showed up the first day and now are not showing on any profiles...


Have all the players on your site disappeared??
Do you have a link so we can see whats going on??
Have you contacted your hosting company like the people above did??

This has happened with more than 1-Hosting company.
Seems there has been new security upgrades for servers that a few Hosting companies are doing.

Let me know......
Greg -


_________________
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Brimstone



Joined: 27 Jun 2010
Posts: 398
Posted: 07/05/10 07:25 
Thanks for the reply...

Here is a link to the site..

http://www.brimstoneradio.com/music/Indie_Artist/

The player showing is not the player that was there or in the Nova skin before...
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Brimstone



Joined: 27 Jun 2010
Posts: 398
Posted: 07/05/10 08:06 
I have removed the Rusty red files and all went back to Normal....Seems to be an issue in the Rusty Red Files...
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daddysylem
DS Flash Players


Joined: 30 Mar 2005
Posts: 4086
Location: Southern California
Posted: 07/05/10 09:54 

Brimstone:
Thanks for the reply...

Here is a link to the site..

http://www.brimstoneradio.com/music/Indie_Artist/

The player showing is not the player that was there or in the Nova skin before...


I'm not sure I understand what your saying the problem is.... Sad
But the rusty red skin may not have been upgraded since Jamroom started using the the New Nova players.
So I'm not sure what shows up when you use that skin.

If you still want to use the rusty red skin...
I'll be happy to try and help you get the players sorted out if you need it... Wink

Greg -


_________________
I have no idea why I do this..................
Email: daddysylem[at]dsplayerskins.com
DSPlayerSkins.com
GCFireSprinkler.com
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