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Third Party Products and Support:
Downtime?
dionsis



Joined: 17 Dec 2006
Posts: 742

Posted: 10/13/08 16:36 
Ive been having a lot of downtime lately

my site is currently down

It been up and down a lot the last 2 weeks

any reason ? Confused


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dionsis



Joined: 17 Dec 2006
Posts: 742

Posted: 10/13/08 16:40 
Just to add

jbservers.net and jbservers.mobi are also down here


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djmerlyn
Jamroom Ustad


Joined: 18 Dec 2003
Posts: 13497
Location: Behind You

Posted: 10/13/08 16:42 
Problem with your ISP?

Is this your site?
http://goldenplec.com/

There was 1 outage for about 3 hours about a week ago. Other then that, smooth sailing.

It would probably be more productive if you sent a support ticket. Though, I guess if you cannot connect to our site you can't. But those are also up and running, so you probably should contact your ISP.

Hope this helps!


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Last edited by djmerlyn on 10/13/08 16:43; edited 1 time in total
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Brian
Jamroom Team


Joined: 09 Jul 2003
Posts: 37583
Location: Seattle, WA

Posted: 10/13/08 16:42 
jbservers.net is up here for me..

- Brian


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dionsis



Joined: 17 Dec 2006
Posts: 742

Posted: 10/13/08 16:44 
i cant log a support ticket, i cant get to your site Very Happy

I can get to any site bar stuff hosted by you

?????? hardly a problem with my ISP if i can get to anywhere else


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SteveX
Ultrabubble


Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/13/08 16:44 
All up from France


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djmerlyn
Jamroom Ustad


Joined: 18 Dec 2003
Posts: 13497
Location: Behind You

Posted: 10/13/08 16:47 

dionsis:
i cant log a support ticket, i cant get to your site Very Happy

I can get to any site bar stuff hosted by you

?????? hardly a problem with my ISP if i can get to anywhere else


I just traced a route from JBServers.net to the IP you are using to post here. Your ISP appears down from JBServers.net.

You are unable to connect to Seattle and Dallas, this is an issue with your ISP.

Note that Jamroom.net is also in Seattle on our same network, and you are connecting here just fine, so your ISP may have a problem routing certain networks right now. Regardless, I'm tracing right up to your ISP's front door and no further.

Contact your ISP.

Thanks


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dionsis



Joined: 17 Dec 2006
Posts: 742

Posted: 10/13/08 16:50 
any chance of those traceroute results via PM so i can send them on the ISP

they are retards here in ireland and will just fob me off


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djmerlyn
Jamroom Ustad


Joined: 18 Dec 2003
Posts: 13497
Location: Behind You

Posted: 10/13/08 16:53 
A traceroute from your end would be far more rewarding. It probably shows you unable to connect out.

http://network-tools.com/

http://visualroute.visualware.com/

Try tracing yourself from both of those, it looks bad. Of course you probably cannot connect to them because they cannot connect to you.

"The maximum packet loss along this route was 100%"


Quote:
--------------------------------------------------------------------------------------------
VisualRoute Connection Test to YOUR.IP
Performed on 13 Oct 2008 23:54:01 GMT
--------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %loss | IP Address | Node Name | Location | ms | Graph | Network |
------------------------------------------------------------------------------------------------------------------------------------------------------------------
| 0 | 0 | 205.234.111.204 | DTG311.visualware.com | Ashburn, VA, USA? | - | | Defender Technologies Group LLC DEFENDER-1 |
| 1 | 0 | 205.234.111.129 | r03-8.iad.defenderhosting.com | Washington, DC, USA | 0 | + | Defender Technologies Group LLC DEFENDER-1 |
| 2 | 0 | 69.65.112.25 | r01.iad.defenderhosting.com | Washington, DC, USA | 0 | + | Defender Technologies Group LLC DEFENDER-1 |
| 3 | 0 | 208.111.133.114 | - | Tempe, AZ, USA? | 0 | + | Limelight Networks Inc. LLNW-3 |
| 4 | 0 | 208.111.133.113 | tge12-4.fr4.iad.llnw.net | Washington, DC, USA | 1 | + | Limelight Networks Inc. LLNW-3 |
| 5 | 0 | 69.28.171.154 | tge4-1.fr4.lga.llnw.net | New York, NY, USA | 5 | +- | Limelight Networks Inc. LLNW-1 |
| 6 | 0 | 69.28.171.201 | ve2002.fr3.lga.llnw.net | New York, NY, USA | 5 | +- | Limelight Networks Inc. LLNW-1 |
| 7 | 0 | 198.32.118.46 | corea.nyk.newyork.eircom.net | - | 5 | + | EP.NET LLC. NET-EP-1 |
| 8 | 0 | 83.71.113.109 | - | (Ireland)? | 79 | + | eircom Ltd |
| 9 | 100 | - | - | - | - | | - |
| 10 | 100 | - | - | - | - | | - |
| 11 | 0 | 83.71.31.63 | 83-71-31-63.b-ras1.srl.dublin.eircom.net | Dublin, Ireland | 87 | +- | eircom Ltd |
------------------------------------------------------------------------------------------------------------------------------------------------------------------



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dionsis



Joined: 17 Dec 2006
Posts: 742

Posted: 10/13/08 17:06 
Cheers DJ


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