Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble
Posted: 12/04/12 13:36
Desk/zendesk/freshdesk are hosted support desk services, does anyone have any knowledge/experience of using these or similar services over a period of time?
I looked at all 3 last week, and wondered if anyone here had already used or compared them.
_________________ Kulshi Mezian!
"Stranger from another planet, welcome to our hole. Just strap on your guitar and we'll play some rock and roll"
Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble
Posted: 12/05/12 02:56
I doubt I will use any of them - I signed up to them all to look at how 'big' hosted apps manage their apis and control panels nowadays. I expect you will have something for Jamroom that will handle this functionality, but wanted to get a 'feel' for how this new wave are doing things.
All of them are pretty good, but the most notable aspect so far is the amount and type of email I've received from them over the past week. Offers of 'webinars', training sessions, and encouragement to continue specific parts of the system that I haven't looked at yet, etc. In the case of Desk, I've received four emails asking me to phone to speak to a representative (I didn't enter a phone number into the signup form, if I had they would have been phoning me directly!). I don't remember any response like that from signing up to a website in the past.
Although the interfaces are all different (and very interesting examples), its possible that all 3 sites are running on more or less the same code base (not sure on that). There are more similarities than differences.
So I'm curious to hear the impressions of anyone who has actually used any of these services - I've read their docs, tried a few things out, etc, but with this sort of app you'd really need to use it in a live situation to see the detail. Perhaps someone who uses Jamroom has also used these services at work (enterprise callcenter or software support), and I'd love to hear their impressions.
_________________ Kulshi Mezian!
"Stranger from another planet, welcome to our hole. Just strap on your guitar and we'll play some rock and roll"
