Jamroom Support: View topic - HELP! I'm getting a blank page! solution inside

Brian · Jamroom Team

This is one of the most common "errors" encountered in Jamroom, and almost always is the result of a bad edit in one of Jamroom's template files. For security reasons, Jamroom does not display PHP errors to the web browser - instead they are logged to Jamroom's PHP Error Log.

This FAQ entry shows how to find the error log and determine what the error is:

http://www.jamroom.net/FAQ_Blank_Page

Please make sure when posting that you indicate the error you are seeing in your Jamroom error log if you are unsure of where the problem is or what the error means.

Thanks!

- Brian

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Make sure and check out:
* The Jamroom FAQ
* The Jamroom Documentation

Last edited by Brian on 01/20/09 16:41; edited 1 time in total

smith.kyle · CodeSmith

Ahh, bless you!

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kyle[at]jamroom.net

Yes...that's a soda machine...

I get bored when no one's posting...

Brian · Jamroom Team

Any issues should be opened in their own thread - not on the announcement post. Thanks!

- Brian

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Make sure and check out:
* The Jamroom FAQ
* The Jamroom Documentation

smith.kyle · CodeSmith

I split them out for him Wink

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kyle[at]jamroom.net

Yes...that's a soda machine...

I get bored when no one's posting...

cmpnetwork · Posted: 03/14/08 21:49

hey Brian for that 2MB upload thing you should also have them change 1 more thing in that same php.ini file the timeout limit since if they are uploading more then say 50 to 100MB per file say a umm Mix (djays) or well just huge podcasts they will want to change the default

Server Timeout its default at 60 i would change it to 120 to 200 for the default timeout.

in that same php.ini area.

Matt

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djmerlyn · Jamroom Ustad

You mean the mysql timeout? I wouldn't suggest changing that.

Or the socket timeout? Jamroom doesn't use sockets (that I've seen anyways). All the default timeout settings in php.ini can remain un-changed for jamroom to run (even with large uploads...I regularly upload 500MB+ files without issue).

However, the timer settings in jamroom tools -> environment settings can affect larger uploads/streams.

Particularily: Memory Limit and Max Program Time and Max Session Length

mod_security would also need a competent admin to handle uploads over 32MB.

Cheers!

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cmpnetwork · Posted: 03/14/08 22:08

log_errors_max_len 1024
magic_quotes_gpc Off
magic_quotes_runtime Off
magic_quotes_sybase Off
max_execution_time 2800
max_input_nesting_level 64
max_input_time 60
memory_limit 320M

Max Requests Per Child: 10000 - Keep Alive: off - Max Per Connection: 100
Timeouts Connection: 120 - Keep-Alive: 15
mysql.connect_timeout 60 60

thats what i meant max session time outs and program timeouts you can change them in the php.ini file as well also i think the httpd.conf file Smile

for changing the user connections i did have to change that. but thats for bigger sites Smile

I am just so used to changing everything SSH and Root it just comes second nature to me i keep forgetting everyone can change settings in the jamroom config and stuff Smile

Matt

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Quincy · Posted: 10/11/08 00:19

I read the documentation and I checked the error log.
Here's what I have.
Not sure how to fix.

djmerlyn · Jamroom Ustad

change your path in config/settings.cfg.php to use /home instead of /home3

reset your cache, regenerate artist pages, etc...

Cheers

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Quincy · Posted: 10/11/08 09:50

Thanks for your help.

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Quincy · Posted: 10/11/08 09:59

I don't know how or when but there was no swiftmailer directory at all in my floders. I put that in and it fxed the mailing problem. I check the registration now

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izhmel · Posted: 11/10/08 12:21

PHP Fatal error: Out of memory (allocated 13893632) (tried to allocate 1024 bytes) in /home/izhmel/public_html/include/jamroom-database.inc.php on line

Brian · Jamroom Team

You need to increase your Memory Limit setting to something larger in the Jamroom Config -> Environment Options section. If it is already set high (say 128M), then you will need to contact your hosting provider, as they have "locked" the amount of memory you can use.

Thanks!

- Brian

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Make sure and check out:
* The Jamroom FAQ
* The Jamroom Documentation

izhmel · Posted: 11/10/08 12:37

This soddenly start happening and the hosting provider did not set any limits.
I remember having this issue and Oinkba said it was a stuck Caches page I tried Reset Jamroom Caches still no luck, any other suggestions ?

Brian · Jamroom Team

This is not a Jamroom issue, but a server (PHP) issue It appears your memory limit is set to 13 megabytes (13M), which is not enough for Jamroom to properly function. You will need to contact your hosting provider and have them reset the server to see if that fixes it, or have them turn off whatever changes they made to limit your memory.

Hope this helps!

- Brian

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Make sure and check out:
* The Jamroom FAQ
* The Jamroom Documentation