Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 02/09/10 12:53
The Jamroom Support Ticket Module V1.4.3 is now released.
Demo
* Visit the paSupportTickets Demo and Support website for full details and a screenshot, then login to try the module out. The module installed in this demo is the latest release.
* With this module installed on your Jamroom site, non logged in visitors can also create Support Tickets. See - http://paulasher.com/?t=ticket
Revision History
* 09/02/10 V1.0.0 Original Release
* 12/02/10 V1.0.1 Bug Fix - On installation, custom user field not being set correctly
* 17/02/10 V1.1.0 Added Features - Option to send PMs as well as Emails. Ticket Priority in PM/Email subject and body (when sent to admin only). Ticket IDs with configurable prefix. All of table row in bold if ticket needs a response.
* 31/03/10 V1.2.0 Added Features - Admin Ticket Search, Admin View all Tickets ordering by selected field, acsending and descending, Pagination for the View Tickets page (admin and user), New text area field for 'Admin Notes', Jamroom Ranking, Smarty Count function, User Ticket acknowledement emails
* 08/01/11 V1.3.0
* 05/09/11 V1.3.1 View Thicket Thread now shows admin nickname against responses
* 11/11/11 V1.4.0 Files can now be uploaded with posts. Max file size and extensions set by quota. Ticket priority options now set by quota.
* 18/11/11 V1.4.1 Generating 'visitor' support tickets now supports recaptcha image validation.
* 25/11/11 V1.4.2 New sample templates for visitor support tickets. Ticket file uploads now cluster friendly.
* 10/05/12 V1.4.3 Small fix to disable 'View Tickets' CP option if no tickets, and minor language change.
Overview
* The paSupportTickets module add a support ticketing system to your, and your users' Jamroom Control Panel
* Support Tickets can be enabled by quota and are available to both artist and member accounts
* Emails can optionally be sent to both admins (see below) and users on receipt of a ticket
* Configurable ticket types (Billing, Technical, Complaints etc.) with different admin email addresses
* Configurable Ticket priorities (low, medium,high etc.)
* Configurable 'Notice' displayed to users when opening a ticket ("Before posting a new ticket, please read our FAQs", say)
* Optional auto-closing of tickets after a selectable number of days inactivity
* Optional file upload with posts
Module Installation
* Copy the paSupportTickets.php file and the 'modules' folder to your Jamroom directory
* Log into Jamroom as admin, go to the Module Config page and enable this module
* Installation should now be complete, however, if not running Jamroom V4.1.5 or later, you may need to run the Integrity Check to install this module correctly
Upgrading This Module
* Overwrite all your previously uploaded module files with those in the latest release.
* Log into your Jamroom site as 'Admin' and if prompted to do so, run the Integrity Check
Module Configuration
* By default, all your artist and member quotas will be configured with this module enabled
* If you want to disable this module's function for specific artist quotas, the option is in the quota configuration 'Extras' menu
* Go to the Config Modules section and click on the module settings button. A page is displayed where you can configure all the options described the the above Overview
Database Schema
* This module adds one field to the quota table, four fields to the settings table and two database tables
Module Usage
* When logged into their Jamroom Control Panel artists and members will see a 'Support Tickets' menu section. Options are Open Ticket and View Tickets (view info and status of all their past tickets)
* In the Admin Tools section is the Support Tickets Manager where Admin can view all ticket info, modify their status and respond to tickets
Questions?
* Email any questions, comments or suggestions to paul@paulasher.com, or post on the Module's Jamroom Forum Thread
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 02/10/10 03:36
Had some positive feedback already - Thanks Guys
Some of your suggestions are -
1) Allow the module to send PM’s as well as emails.
2) Have the priority of the ticket opened in the email or email subject.
3) Have the ability to add the button directly to the admin menu rather than drilling down via the Tools option
4) The ability to search tickets much like the activity log.
5) The ability to delete several tickets at once.
I think these are all do-able and will try to get them into the next module release in a couple of weeks time. If anyone else has any comments or suggestions, post here.
Also, some of you may have noticed that the module does not show in the quota menu ordering section. This is a Jamroom bug that Brian has fixed for V4.1.7
Paul this is a great module it really allows a site owner/admin to track issues or general questions. I know with all the PM's I receive in a day that things can fall through the cracks.
The module installed perfectly and works just great, for anyone considering this module... It's great!
This is gonna be a great module for jamroom,but i got a couple of questions before i proceed.
So after running the integrity check,how does it show up on the site for my users to see?Do i need to place any code anywhere on my template,if so where can the code be found?
By the way,i am using an oinkba template,based on this,is my installation gonna be any different from anybody's who is on a jamroom template?
Thanks
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 02/10/10 14:09
Hi
After installation, you should be good to go as all quotas have this module enabled by default, and there are no templates to edit - the module runs entirely in the user and admin control panel.
Your users will see an extra menu item with two options, view and create ticket, and Admin will have an extra Tools option to access the Support Ticket Manager.
I haven't tried installing to an Oinkba skin/CP, but I don't see that there should be an issue. If you want me to install the module for you, PM me the logins.
How do you change the permissions to admin only because i do not see that option in there?
Although the title is "user_pasupporttickets_admin" (Is the title what i need to change?What do i put in there?)
Secondly,some of us are not very confident with database stuff so it would be helpful if a more explanatory step is taken to fix the query on the database side.
Thanks.
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 02/12/10 04:26
Quote:
How do you change the permissions to admin only because i do not see that option in there?
Although the title is "user_pasupporttickets_admin" (Is the title what i need to change?What do i put in there?)
There's a tickbox called Admin Only under the custom field details.
Quote:
Secondly,some of us are not very confident with database stuff so it would be helpful if a more explanatory step is taken to fix the query on the database side.
Thanks.
