Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 03/26/10 13:10
But support tickets will only be coming from users who are logged into your JR, so unless spammers register specifically to spam ....? Could maybe disable user emails until the user is a couple of days old.
Joined: 09 Jul 2003
Posts: 37583
Location: Seattle, WA
Posted: 03/26/10 13:30
pasher:
But support tickets will only be coming from users who are logged into your JR, so unless spammers register specifically to spam ....? Could maybe disable user emails until the user is a couple of days old.
Yes - that's not a problem for your module if only logged in users can open tickets... sorry about that.
Joined: 26 Jan 2007
Posts: 530
Location: Saskatoon, SK, Canada
Posted: 03/26/10 14:12
bigguy:
pasher:
But support tickets will only be coming from users who are logged into your JR, so unless spammers register specifically to spam ....? Could maybe disable user emails until the user is a couple of days old.
Yes - that's not a problem for your module if only logged in users can open tickets... sorry about that.
- Brian
But it would still be an issue if you were just sending email to support@domain.com...
Double-edged sword indeed, and likely no easy solution other than not doing the auto-responder.
That being said, who would be having a problem with your site and instead of submitting a ticket through it in the panel, sending an email? Unless the problem was something like not being able to log in.
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 03/31/10 13:00
31/03/10 V1.2.0 Added Features -
* Admin Ticket Search
* Admin View all Tickets ordering by selected field, acsending and descending
* Pagination for the View Tickets page (admin and user)
* New text area field for 'Admin Notes'
* Jamroom Ranking
* Smarty Count function
* User Ticket acknowledement emails
Probably the most significant addition in this release is that Support Ticket information is now part of the Jamroom ranking system. This means that you can now show support tickets in any way, and anywhere, you want. All JR ranking features are available, including order by any ticket field, and search. One use for this might be for creating FAQs from the support tickets. If you warrant a Support Ticket thread to be a useful FAQ, just put 'FAQ' (say) in the Admin Notes (another new feature), then do a {jr_ranking mode="paSupportTickets" search_area="support_admin_note" search_string="FAQ" ....} call on your FAQs homepage, searching the admin notes area for the text 'FAQ'.
Joined: 01 May 2009
Posts: 619
Location: NastiNati
Posted: 01/05/11 23:47
anyway to make this for user that do not have an account yet? i would like to implement something like this as like a super enhanced jr_contact, please advise, thanks
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 01/06/11 02:54
beazyboy:
anyway to make this for user that do not have an account yet? i would like to implement something like this as like a super enhanced jr_contact, please advise, thanks
Not as it stands. All the module actions take place in the Control Panel for which you need to be logged in.
If the form was on a skin page it would be open to abuse and you'd have to have email and capcha fields to try and avoid it. But all things are possible - How would you see it working, and would anyone else be interested in this feature?
Cheers
Pa
Joined: 01 May 2009
Posts: 619
Location: NastiNati
Posted: 01/06/11 11:14
I have a script installed on my site , servemebeats.com then click support (its in a pop up) and I like the way it works , but I was looking for something that is totally intergrated into jamroom ... your mod has all the feautures I need but the only thing is users are required to be logged in
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 01/06/11 12:35
beazyboy:
I have a script installed on my site , servemebeats.com then click support (its in a pop up) and I like the way it works , but I was looking for something that is totally intergrated into jamroom ... your mod has all the feautures I need but the only thing is users are required to be logged in
How about if the create ticket form was made available in a template (along with email and capcha entry fields), then, on submission, a member was created from the name and email fields and the new user advised to log in to see answers and to continue the thread? That way you'd gain new members!!
Cheers
Pa
Joined: 01 May 2009
Posts: 619
Location: NastiNati
Posted: 01/06/11 12:45
sounds kool, so a account would be created automatically? and to view the response they would need to login, only thing with that is what quota would they be assigned? depending on if there a user or a artist (i guess a default user account?) for general inquires i guess that would make sense
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 01/06/11 12:58
There would be a field in the module's settings to select which quota new users would go into, then a new account would be created only if the entered email address was not already assigned to a user, otherwise it would be assumed that it was that user raising the support ticket.
No promises here, but I'll put it on the list of things to look into
Joined: 20 Aug 2003
Posts: 5341
Location: Nottingham, UK
Posted: 01/08/11 16:49
OK - As per beazyboy's suggestion above, visitors can now create support tickets.
Basically the process is a custom skin template that will hold the 'Create Ticket' form.
If a logged in user visits the page, he'll get redirected to his ACP.
An unlogged in visitor will see the form that as well as the ticket info, asks for his name, email, a captcha entry, and to agree to the ToS.
When the form is filled correctly and submitted, the module checks his name and email. If one or the other is present in the user table, it'll suggest to him that he's already registered and to login to create a ticket.
If the name and email are new, the module will register him on the site with a quota defined in the module config.
The visitor will then get an email with his login details and instructions how to login and follow up his ticket.
Sound good?
Its running on the Support Site at http://www.paulasher.com/paSupportTicketsSupport/index.php?t=ticket
You're all welcome to try it out by creating a ticket with your real email, then follow the process through. There's still likely to be bugs so let me know what happens. If it looks promising, I'll get it released.
