Jamroom Support: View topic

Michael · Jamroom Team

The 60sec preview is working on the demo and cutting off at 60sec for songs that have a price on them.
http://demo.jamroomnetwork.com/bodawg/audio

Should work the same on a shared server I would expect.

_________________
Michael Ussher
Jamroom Network Team Member: http://www.jamroom.net
Priority Support: http://www.jamroom.net/Support_Center

harleychicks · Posted: 09/15/13 02:27

Thanks, I contacted my hosting , and they said it is a jamroom bug

b360 · Posted: 09/15/13 08:55

just as a test I did install to a shared server I have and I had zero issues. Maby your files somehow have a bug in them. Maby try downloading a complete fresh new copyof the jamroom files and installing them again.

harleychicks · Posted: 09/15/13 09:00

so if there no user adjustments and I only install the script, what is causing the issue , it makes no sense this is a server issue

b360 · Posted: 09/15/13 09:07

I could create an account for you on my shared hosting. you could upload your installation the same as your doing now and it would just work. It leads me to believe its the hosting youre working with because that's the only diffrence. Not all hosting providers are equal and even companies that are big can still have issues. for example, I constantly had issues with godaddy and had to remove every website with them and will never use them again because they have issues with their hosting.

harleychicks · Posted: 09/15/13 09:11

so features that was working in jamroo4 with the same hosting wont work in jamroom 5 ?

b360 · Posted: 09/15/13 09:18

apples to apples & oranges to oranges.

They both have different installation requirements. A hosting environment could run them both. for some reason yours dosent. This is depending on again "How your environment is set up"

If your baking a pie (the pie being your server)

you have an apple (jamroom 4)

and now are trying oranges (jamroom 5)

and when you baked it your wondering why the pie dosent taste the same.

harleychicks · Posted: 09/15/13 10:26

this was never an issue in jamroo4, and if jamroom 5 is better it should not have these issues . all I am trying to do is fix the preview length, the hosting providers points all fingers to the jamroom script and said there is nothing on the server that would make the song plays full length and for jamroom to say what on the server would cause this. paying foxy cart $20 a month when people can copy the full length is not cool .

b360 · Posted: 09/15/13 12:57

why dosent my big twin (JR5) motor replace my Honda shadow (JR4) motor?

my mechanic (the Server) said its Hondas fault.

the garage has held both bikes but I don't understand why they cant just put the Harley motor on the Honda bike.

I called redline (foxycart) to see why im paying for gas and fluids on a motor that dosent run.

Maby try different hosting and see if it dosent help you out. When I was with godaddy they constantly blamedmy scripts or my code or whatever.. they never say oh its because we block ports 123, 456, 789 and if they did they would loose a customer because you would be mad and find different hosting.

Hey if its working on everyone elses hosting and theirs is shared too maby the problem isn't the JR files but the environment your putting this in.

Anyways ive helped you out plenty with this and resolved your problem.

harleychicks · Posted: 09/15/13 13:28

the hosting want you to hive an example on what can cause this issue

Brian · Jamroom Team

When you go into System Check do you see any "red" icons for FFMpeg or jrAudio -> Sox? The only reason it would not work is if your server is not allowing the preview length to be created.

- Brian

_________________
Make sure and check out:
* The Jamroom FAQ
* The Jamroom Documentation

harleychicks · Posted: 09/17/13 13:15

core
checked value result note
System Core 5.0.2 pass 5.0.2
Server OS Linux SMP Wed Jul 10 05:28:41 EDT 2013 x86_64 pass Linux or Mac OS X based server.
Web Server cgi-fcgi pass Apache Web Server required.
PHP Version 5.3.27 [phpinfo] pass PHP 5.3+ required.
MySQL Version 5.5.30-30.1 pass MySQL 5.0+ required, 5.1.51+ recommended.
FFMpeg binary executable pass FFMpeg binary is working properly
Data Directories all writable pass All directories are writable
Max Upload 225MB pass post_max_size and upload_max_filesize are set properly
modules
checked value result note
Audio SOX binary executable pass SOX binary is executable
FoxyCart API Key pass FoxyCart API works

everything all green and the songs still plays the full length,

Last edited by harleychicks on 10/12/13 06:13; edited 1 time in total

Brian · Jamroom Team

Send me your Jamroom URL, FTP login and password, and admin login and password - something is going on I've never seen before, so I would have to have access to your site to check it out.

support [at] jamroom [dot] net

Thanks!

- Brian

_________________
Make sure and check out:
* The Jamroom FAQ
* The Jamroom Documentation

harleychicks · Posted: 10/12/13 05:49

we run a adult site with confidential materials to members only using jamroom and is sill having preview length issues, we did a fresh install and it did not fix the issues, can you suggest what to check ?

core
checked value result note
System Core 5.1.0 pass 5.1.0
Server OS Linux #1 SMP Thu Sep 26 15:01:07 EDT 2013 x86_64 pass Linux or Mac OS X based server.
Web Server cgi-fcgi pass Apache Web Server required.
PHP Version 5.3.27 [phpinfo] pass PHP 5.3+ required.
MySQL Version 5.5.30-30.1 pass MySQL 5.0+ required, 5.1.51+ recommended.
FFMpeg binary executable pass FFMpeg binary is working properly
Data Directories all writable pass All directories are writable
Max Upload 225MB pass post_max_size and upload_max_filesize are set properly
modules
checked value result note
Audio SOX binary executable pass SOX binary is executable
FoxyCart API Key pass FoxyCart API works

harleychicks · Posted: 10/15/13 16:03

jamroom 5 preview length not working the system plays the entire file

checked value result note
System Core 5.1.0 pass 5.1.0
Server OS Linux #1 SMP Thu Sep 26 15:01:07 EDT 2013 x86_64 pass Linux or Mac OS X based server.
Web Server cgi-fcgi pass Apache Web Server required.
PHP Version 5.3.27 [phpinfo] pass PHP 5.3+ required.
MySQL Version 5.5.30-30.1 pass MySQL 5.0+ required, 5.1.51+ recommended.
FFMpeg binary executable pass FFMpeg binary is working properly
Data Directories all writable pass All directories are writable
Max Upload 225MB pass post_max_size and upload_max_filesize are set properly
modules
checked value result note
Audio SOX binary executable pass SOX binary is executable
FoxyCart API Key pass FoxyCart API works