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Jamroom Help:
After the user pays for the file the get 0KB download
SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 11:21 

djmerlyn:
I'm pretty sure its not related to your hosting.

In "harleychicks" case I'm pretty sure its related to there not being a paypal module which doesn't rely on foxycart.

In another thread Brian did offer to log in to look at the streaming preview issue, but "harleychicks" has a confidential members only site.


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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/19/13 12:59 

SteveX:

djmerlyn:
I'm pretty sure its not related to your hosting.

In "harleychicks" case I'm pretty sure its related to there not being a paypal module which doesn't rely on foxycart.

In another thread Brian did offer to log in to look at the streaming preview issue, but "harleychicks" has a confidential members only site.


So if I disable foxycart will it work ?

what there to check relay ,every thing is so straight forward and should work on a fresh install ,I just did a fresh install and it did not work.

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SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 13:03 

harleychicks:
So if I disable foxycart will it work ?

No, of course not. You need to have a correctly configured foxycart account in order for the user to be able to pay for the file.

I think I remember you saying you had cancelled your foxycart account.


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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/19/13 13:16 
I am still giving foxy cart the benefit of the doubt, so far no good , foxycart support team said if foxy cart was not configured correctly I would not have any sales ,and it has to be a jamroom issue

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SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 13:26 
Ok, it is possible that it's a Jamroom issue, but without any information from you, and with you not allowing anyone to look at your site, it's just going to be a case of waiting to see if anyone else reports a similar problem.

Hopefully they will be able to allow access, or provide some sort of info to work with.


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Kulshi Mezian!

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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/19/13 13:39 
What info you want ?

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SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 13:42 
Logged errors.


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SteveX
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Location: Ultrabubble

Posted: 10/19/13 13:43 
Or better still, a way to reproduce the error.


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Kulshi Mezian!

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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/19/13 14:26 
1 the error is the entire song plays and not 60seconds

2 when someone buys a song you only get 0 kb down load from a 5 meg file

what there is to see ? it's not like there is some thing that controls stream preview length like jamroom 4

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SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 14:38 

harleychicks:
1 the error is the entire song plays and not 60seconds

2 when someone buys a song you only get 0 kb down load from a 5 meg file

what there is to see ? it's not like there is some thing that controls stream preview length like jamroom 4


It seems that only happens for you, not for anyone else.

So, taking the leap that you have everything configured correctly, and that your $4/month unlimited everything arvixe hosting really isn't just cheap hosting which won't allow jamroom, you'd need to wait for someone else to report a similar problem.

Either work on something else for a while and see if anyone else has the same problems, or set up a test site on your arvixe hosting which displays the same behaviour, and where that behaviour can be verified.


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Kulshi Mezian!

"Stranger from another planet, welcome to our hole. Just strap on your guitar and we'll play some rock and roll"

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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/19/13 15:07 
so what jostling you recommend ?

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SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 15:55 

harleychicks:
so what jostling you recommend ?


What jostling?

I just recommended this in the post above:

SteveX:
Either work on something else for a while and see if anyone else has the same problems, or set up a test site on your arvixe hosting which displays the same behaviour, and where that behaviour can be verified.



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Kulshi Mezian!

"Stranger from another planet, welcome to our hole. Just strap on your guitar and we'll play some rock and roll"

Ultrabubble create things.
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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/19/13 17:02 
Sorry, what hasting you recommend

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SteveX
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Joined: 30 Aug 2005
Posts: 8792
Location: Ultrabubble

Posted: 10/19/13 17:05 

harleychicks:
Sorry, what hasting you recommend

Hasting as in do it quickly?

Follow the instructions above.


_________________
Kulshi Mezian!

"Stranger from another planet, welcome to our hole. Just strap on your guitar and we'll play some rock and roll"

Ultrabubble create things.
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harleychicks



Joined: 05 Sep 2013
Posts: 84

Posted: 10/22/13 08:01 
the user paid for the song and is now getting "Error: Invalid media item - item must be purchased to be downloaded"

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