Forum Activity for @douglas

douglas
@douglas
12/19/16 09:52:32AM
2,812 posts

Time Map error


Genosis

nl:
That's strange, I did upload it and get a confirmation.
But I still didn't get it working... Same errors as indicated in first post.
Did you just load the Time Map page, or did something else ?

(Thanks for your support)


In your Admin > Genosis > Genosis - Time Map > Tools there is a validate tool, I ran that with the "skip existing entries" box unchecked.

Hope this helps!
douglas
@douglas
12/19/16 08:37:37AM
2,812 posts

Time Map error


Genosis

Okay, got it and have fixed the Time Map for you, you had the geo module activated but you didn't upload the .dat file needed. Have done this for you and validated the time map events, you should be good to go now.

Let us know if you see any issues.

Thanks!
douglas
@douglas
12/19/16 07:58:09AM
2,812 posts

Time Map error


Genosis

Can you resend the login info, someone on the team deleted the email by accident.
douglas
@douglas
12/19/16 07:24:27AM
2,812 posts

Time Map error


Genosis

Hmm, still not able to login, is the profile active?

Thanks!
douglas
@douglas
12/19/16 06:52:26AM
2,812 posts

Time Map error


Genosis

We got the email, but the login isn't working for me. Can you re-check the account for us?

Thanks!
douglas
@douglas
12/19/16 06:04:03AM
2,812 posts

Time Map error


Genosis

nl:
I just did, unfortunately I have the same issues.
Thanks for your help.

Without being able to replicate it on our end, we'll need access to your site. Can you send us your site URL and admin login so we can check it out?

support[at] jamrom[dot] net

Thanks!
douglas
@douglas
12/19/16 04:48:14AM
2,812 posts

Time Map error


Genosis

You might try running your Integrity Check tool as well as Reset Caches.

Hope this helps!
douglas
@douglas
12/19/16 04:34:41AM
2,812 posts

Time Map error


Genosis

Do you have the jrGeo module installed and setup correctly?

I'm not seeing an issue on my dev site.
douglas
@douglas
12/18/16 12:46:51PM
2,812 posts

Auto Join main chat room


Using Jamroom

That list represents users that have used the chat within a certain amount of time, I think 5 minutes. Green means they are online, yellow means they are online but haven't used the chat for a period of time, and orange means they are offline.

You can't really compare that with the "Who's Online" as some users maybe online but not in a chat room.
douglas
@douglas
12/18/16 11:37:57AM
2,812 posts

Auto Join main chat room


Using Jamroom

Jeff Gilder:
Is it possible for this chat module to show users logged in?
Thanks!


It does this already by clicking on the person button at the top right of the chat window.

Hope this helps!
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