Forum Activity for @michael

Site Gone Down

Using Jamroom

next time you do the upgrade via the marketplace upgrade in this order:
* jrCore
* jrMarketplace

Then run the integrity check, then instead of using the UPDATE ALL ITEMS button, do them one at a time.

I suspect your server has gotten part way through and stopped.

you can also run the integrity check while not logged in to the ACP via this method:

Docs: "Somethings wrong what do I do: if you cannot get into the ACP"
https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Video Poster Background Not Showing

Using Jamroom

The page looks the same for me on both chrome and firefox. The URL to the image is this one:
https://wuji.zone/video/image/video_image/21/xxxlarge/image.jpg/crop=807:453.9375

updated by @michael: 01/08/19 06:09:22PM

Error 500 - No Access

Using Jamroom

Send me the site location along with the login details to login to the ACP if thats been created yet and I'll take a look.

If you've done any alterations to the skin then that could be a place to look if its not a 500 Server error.

if you've left any smarty tags open that could cause issues.

So the best bet would be to use all standard stuff to get it all working again then go from there to figure out the cause of the issue.

--edit--
send the info to support at jamroom dot net along with a link to this thread.
updated by @michael: 01/08/19 06:04:48PM

Site Gone Down

Using Jamroom

What errors exist in the error log?

Error 500 - No Access

Using Jamroom

not sure where it would be on your server. This is our guide to setting up a server:

https://www.jamroom.net/brian/documentation/contents

But if your server has cpanel the steps probably are not the same. Best place for server support is your hosting company, they'll have the most knowledge of your server.

is what someone with root access does from the command line of the terminal in your server, not something that goes into .htaccess.

Sorry this is such a hassle for you. if you have "softaculous" as a button in your cpanel, then it has jamroom in it and should be 1 click installation.

Error 500 - No Access

Using Jamroom

if the 500 error is saying "you dont have an index.php file" then the issue is mod_rewrite is not enabled.

Error 500 - No Access

Using Jamroom

500 error is an "Internal Server Error". somethings not configured correctly. The issue will be found in your servers error logs.

Error 500 - No Access

Using Jamroom

upload the /modules directory over top of whatever is there now.

When jamroom updates via the marketplace it takes whatever is at
/modules/jrCore

and moves it to
/modules/jrCore-version-6.?.?

Then adds a symlink to point to that location.

If you upload the /modules you will overwrite the symlink with a new folder which will be symlinked to again when you update via the ACP marketplace system.

All your data is in the database and safe.

Error 500 - No Access

Using Jamroom

You can download the core files from here:
https://www.jamroom.net/products

the "DOWNLOAD OPEN SOURCE" button.

Error 500 - No Access

Using Jamroom

That is saying that the jrCore module is not installed correctly. There should be an include.php file in the jrCore/include.php location. If there is not the system can't run.

Try re-uploading all the files to the server.