Upgrading to Jamroom 6.1 Videos have gone

2017-06-11
By: michael
Posted in: Featured
Upgrading to Jamroom 6.1 Videos have gone

Was trying to locate the source of an issue that came in in the tickets and it took me a while, so putting the solution out there for the community in case anyone else runs into it.

The issue was that after upgrading to Jamrom 6.1 all the videos would not show up where they were expected to.  The video player playlist was just blank where there should have been videos.

The solution is to use a new tool in the videos module:

ACP -> MODULES -> PROFILES -> VIDEO -> TOOLS -> VERIFY VIDEO FILES

Verify_Video_Files.png

What has happened is that going from Jamroom 6 to 6.1 the default video format has changed.  Previously the default was .flv and the fallback was .mp4.  From Jamroom 6.1 this has reversed.  So to make sure there is a video file in the default format to be played this new tool was added.

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