Forum Activity for @brian

Large queue since update to JR6

Using Jamroom

delete those entries, then run an integrity check. If you see them come back, the it indicates there's a problem with one of the module's verify_db event listener - it's probably encountering an error, so check your activity log and debug log for any entries.

photo album missing functions

Using Jamroom


Photo Albums work like playlists - you simply CREATE a new one by clicking on the small camera on an existing image and creating a new album there.

there is no Item to select a file to replace

Using Jamroom

To REPLACE a file, just click SELECT FILE and upload a new file.

Smiley Not Showing In Chat?

Using Jamroom

Yeah looks like I am responding to you in 2 places. You want to make sure that you've enabled Smileys in your quotas in Core -> Quota Config -> Active Text Formatters.

Issue Installing

Installation and Configuration


Then you should be good. If you continue to get the "not found" for the routes however, and you've just enabled mod_rewrite, you can try restarting your web server and see if that helps.

Issue Installing

Installation and Configuration

Welcome to Jamroom!

It sounds like Jamroom's .htaccess file may not have been uploaded to the server - it may show as a "hidden" file in the download (since it starts with a period), but it needs to be uploaded to the Jamroom root directory.

If you DID upload the .htaccess file, then it could be that mod_rewrite is not enabled on your account - have your hosting provider enabled mod_rewrite.

Let me know if that helps.

Thanks!

Subscription Cancellation Notification

Using Jamroom

Thought I would post HOW you link to FoxyCart so a user can update their CC info - it is:

https://yourdomain.foxycart.com/cart?cart=updateinfo

This part:

https://yourdomain.foxycart.com

is your "Store Sub Domain URL" setting as found in the FoxyCart global config.

This will take the user to a form on FoxyCart's end where they can update their billing info, address, credit card info, etc.

Subscription Cancellation Notification

Using Jamroom


This is the correct behavior from FoxyCart - at no time should you have one of your customer's credit card numbers - it should be your customer who updates their own credit card at FoxyCart (and they have an interface for doing this). If you yourself at any time have the CC number in your possession then you'll need to worry about PCI compliance, which FoxyCart does not do for you.

To be frank this is how they SHOULD handle it - if WHMCS allows you to enter credit card numbers on behalf of your customers, then you'll need to work on being PCI compliant, which is beyond what most JR sites would want to deal with. Just an FYI.

queue depth just keeps increasing

Installation and Configuration

I have about 25 JR sites here that I keep up to date and I never see this. I would suspect a network issue or some other problem that's keeping things from being downloaded, or causing a lot of "retries". Not sure what to recommend unfortunately.

A bit odd

Using Jamroom

Yeah to be honest this is not something that has been looked at in a very long time - I _think_ it worked like JR4 at one point, and ideally it works like that going forward. We'll check it out and see what is up.