Forum Activity for @brian

brian
@brian
18 Jan 2018 03:13:47PM
9,304 posts

Text in email notification of Support Ticket needs change


Using Jamroom

lornawebber:
@brian, no, not at all - I wasn't aware of webhook as an option. Thanks for the template update.

The webhook option is nice since your users will be able to simply respond to the email and it will show up as a ticket update.

We can help you get this setup if you want - if you do, open a support ticket and we can help.
brian
@brian
18 Jan 2018 03:12:32PM
9,304 posts

Updating Interdependent Modules


Jamroom Developers

There is no "pausing" during an update. Jamroom marketplace updates are "atomic" - that is the new version of the module or skin is fully loaded on the site and validated. Once the marketplace tests it and it is "ready to go" then it swings the existing symbolic link to point to the new directory - there is zero downtime or "in between" time.

They are updated in the order they are listed if you do an "update all". In your case you would want to manually update each module so any dependencies are in place before they are needed (i.e. update A first, then C, then B).

Let me know if that helps.
brian
@brian
18 Jan 2018 11:49:21AM
9,304 posts

quota_jrProfile_privacy_changes and admin


Using Jamroom

Yeah that field should probably be hidden if changing it does nothing - I'll check it out.
brian
@brian
18 Jan 2018 11:47:37AM
9,304 posts

Text in email notification of Support Ticket needs change


Using Jamroom

The support ticket module really works best with the webhook integration - is there a specific reason you guys don't want to use it? We'll get the templates updated with a check for the webhook to be activated - that should have already been there.
brian
@brian
18 Jan 2018 11:44:07AM
9,304 posts

DB and System Backup module now requires the AWS SDK module


Announcements

If you are currently using the DB and System Backup module:

https://www.jamroom.net/the-jamroom-network/networkmarket/22/db-and-system-backup

When you update to the newest release (2.0.0) make sure and install the NEW "AWS SDK" module:

https://www.jamroom.net/the-jamroom-network/networkmarket/537/amazon-web-services-sdk

We have a number of modules that can utilize Amazon web services, and this way we can provide the SDK in a single module and not have to duplicate it in each module that needs it.

You can install the new AWS SDK module from the marketplace, and if you do NOT have it installed your System Check will show you that it is needed.

If anyone has any questions please let us know.

Thanks!
updated by @brian: 18 Jan 2018 11:44:31AM
brian
@brian
14 Jan 2018 03:43:13PM
9,304 posts

Video stream in Safari


Jamroom Developers

OK weird - we'll see if we can replicate this.
brian
@brian
14 Jan 2018 03:42:45PM
9,304 posts

Make my queue worker create other queue tasks, is this viable?


Jamroom Developers

Since a queue worker is already run offline I think you'd find the flow to be simpler to just have ONE queue entry that runs a series of functions - that way you can test each one and exit if needed. Trying to do it with a subset of queues could make it more complicated than needed.
brian
@brian
14 Jan 2018 03:41:11PM
9,304 posts

Share buttons on audio with SHARETHIS


Design and Skin Customization

I think we're not doing a good job here of being clear. You do NOT need to add the share this javascript code. That's the entire point of the module is to make it so you do NOT have to do this. You just make sure the module is enabled, and it will automatically show up on the item detail pages. Our documentation is not going to cover how to do something you do not need to do.

So let's drop trying to add the share this javascript code anywhere on your site - you don't need to do it.

1) Log in to your Jamroom
2) Go to ACP -> Item Features -> Share This
3) Click on Quota Config
4) Check "Apply to All Quotas" and "Allow on Profile" and save changes
5) Reset caches

Share This will now appear on your item detail pages.

I know you're getting frustrated as you feel like we're not helping you, but this is pretty easy to setup. If you're trying to do something custom however, then let us know the end goal of what you're trying to so with Share This that is not supported by our module.
brian
@brian
14 Jan 2018 09:12:41AM
9,304 posts

Video stream in Safari


Jamroom Developers

SteveX:
Yes, that's just about right. Logged in as admin or as the profile owner. And it doesn't stream when using Firefox or Chrome on an iPad.

Is it just the iPad it doesn't work on or do you also mean desktop Safari?
brian
@brian
14 Jan 2018 08:59:22AM
9,304 posts

Video stream in Safari


Jamroom Developers

SteveX:
I'm still seeing this after updating to the beta core and profile.

Any thoughts as to what might be going on here?

Thanks

I'm not sure - let me make sure I understand the issue correctly:

1) You have a video on a private profile
2) The video streams everywhere but Safari (logged in as admin)
3) pasting the video URL directly into Safari works

Does that sound right?
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