Forum Activity for @brian

brian
@brian
21 Jun 2019 10:29:40AM
9,830 posts

Cancel JamRoom Subscription


Using Jamroom

You have no server so you can't be charged, and we don't keep credit card numbers either, so you're all set.
brian
@brian
20 Jun 2019 07:22:58PM
9,830 posts

Cancel JamRoom Subscription


Using Jamroom

Sorry to see you go.. here's a guide on deleting your Jamroom server:

https://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting/2933/deleting-a-jamroom-server

and please let us know the URL to your new site - we'd love to check it out :)

Let me know if that helps.

Thanks!
brian
@brian
28 May 2019 08:47:22AM
9,830 posts

Gedcom import


Genosis

frdonly:
And now I'm getting this:

"The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later." instead of the site. Any idea what could have triggered this?

You want to contact your hosting provider - your server is underpowered for what you want to do. This is not a Jamroom error but an error from your server telling you it was unable to process your request "due to maintenance downtime or capacity problems".
brian
@brian
27 May 2019 10:12:15AM
9,830 posts

Gedcom import


Genosis

frdonly:
"Query Error: Lost connection to MySQL server during query:"

This is the root cause here - your MySQL server is crashing. It's probably running out of memory or connections, and is crashing. It shouldn't crash, but I suspect the MySQL server is misconfigured. You'll want to contact your hosting provider and have them check out the MySQL error log - it will have more info in it that can hopefully help them resolve the issue.

Let me know if that helps.
brian
@brian
27 May 2019 07:58:54AM
9,830 posts

Gedcom import


Genosis

It doesn't sound like a memory issue to me - if it was, I don't think you'd even get past the parsing part and you would never see it creating the profiles. Since it stops at random places as well, and not at the same place every time, that tells me the GEDCOM file is correct and it's not hitting something it can't parse.

One thing to do is look in your jamroom's data/logs directory for an error_log - if you see that the last entries in that file can give us an idea of what might be going on.

Let me know if that helps.
updated by @brian: 27 May 2019 07:59:12AM
brian
@brian
27 May 2019 07:02:39AM
9,830 posts

Gedcom import


Genosis

Welcome to the forum!

It sounds like your server is running out of memory or processor time - are you on your own server or are you on shared hosting some where? When doing a GEDCOM import, the Genosis core module has to build a large in-memory structure that it works from - so it sounds like it is making it that far, and starts creating the necessary entries. However, there are A LOT of database queries that are going to be kicked off during that process and you could be running into a resource limitation of your hosting account (i.e X number of DB queries within X seconds of each other, etc.).

Who are you hosting with?

Thanks!
brian
@brian
27 May 2019 06:24:17AM
9,830 posts

Site down after Upgrade to 6.3.1b2 and changing active skin


Installation and Configuration

When you run the integrity check there is no need to check the "optimize tables" option unless you have delete A LOT of data from the underlying system. This makes it so a temp table has to be created for the table to be re-written to as the now-missing space in the table is removed/compacted. If you are on SHARED hosting this could make things go really slow.

Here's how to run an offline integrity check + cache reset:

https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Run that and give that time to complete and see if that works.

Hope this helps!
brian
@brian
24 May 2019 08:04:07AM
9,830 posts

System Tips Modification


Suggestions

The tips is just a modal - you can click anywhere outside the tip and it should go away.
brian
@brian
24 May 2019 08:02:28AM
9,830 posts

upgrade to 6.3.1b2 gone wrong


Installation and Configuration

I fixed this for you - just needed the cached files reset in your active skin cache directory. Note that this guide:

https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Fixes it.

Let me know if that helps.
brian
@brian
24 May 2019 07:58:29AM
9,830 posts

upgrade to 6.3.1b2 gone wrong


Installation and Configuration

I've updated a number of sites to 6.3.1b2 without issue, so my guess is that there was a hiccup during the update. There is no need to roll back.

Open a ticket and I can get this fixed up for you.
1