Forum Activity for @brian

Delete Pend Requests

Using Jamroom

Something is tying your DB up - it's not the delete requests - they are already heavily optimized (all the DS queries have been heavily optimized). 20-40 seconds means your server is either REALLY overloaded or something else has "locked" the database. If you have SQL backups running in a control panel you might want to check there as they will often lock tables while the backup is running.

Gender problems

Genosis


I see you're talking about the CHART - I didn't realize that. I've been out this week for the holidays but will check this out as soon as I can.

Mailgun - email validations ??

Genosis

Yeah that's weird - I'm not sure what would cause it to "kick on" in September and not earlier. Does it appear to be working correctly for you now?

How to make Family Tree Child and Offspring Lines

Genosis


In Genosis you can build in any direction - maybe I am not understanding what you mean by "build down"?

- On ANY profile you can click "add new parent"
- On ANY profile you can click "add new child"

This allows you to build both forwards and backwards in time.

Let me know if that helps.

Gender problems

Genosis

OK yeah this is just a data integrity issue - try this:

1) Go to your daughter's page and REMOVE yourself as a parent - i.e. hover your mouse over your name in the "parents" side bar and click the trash can - that will remove the relationship
2) While still on your daughter's page click the "Add New Parent" link right above the parents box on the side.
3) When the add parent form opens up, click the "Link to Existing Person" button in the upper right - search for YOUR name, select it and SAVE.

That should "rebuild" that relationship link and that should fix it up.

Let me know if that helps.

Thanks!
updated by @brian: 11/18/19 11:46:01AM

template Compare tool window not working

Using Jamroom


Do you know what the screen resolution is on your win10 laptop?

Mailgun - email validations ??

Genosis


Hi Ken -

The Mailgun module will go through you existing user accounts and validate any that it finds it did not validate. If you've had the option enabled for a while, it's weird you would see a bunch of them all at once. Did you just turn on the validation feature?

Can not access documentation

Genosis

Thanks for fixing that up Michael.

Gender problems

Genosis


Welcome to Jamroom!

Genosis doesn't really place any restrictions on gender - you should be able to set things up however it works for you. Can you let me know the error you're getting? That will give me an idea of what might be happening.

Thanks!

How to make Family Tree Child and Offspring Lines

Genosis

Are you talking about the chart view? Or just in general? In general you can start with anyone in your tree and add them to Genosis first, then "build down" if you want.

Let me know if that helps.