Forum Activity for @brian

Marketplace Doesn't Recognize 30 Day Trial

Installation and Configuration


No - the problem here is the softaculous install - that's going to get you just the open source core install. What you need to do is go here:

https://www.jamroom.net/products

and scroll down to the premium package you want to install and click the "download" button. This will allow you to enter your email (or if you are already installed it knows it) - it will then send you a special download with a special code in it that will let you get setup on the 30 day trial. Make sure and use the same email address at install time that you have on your account here and it will link up.

Let me know if that helps.

Thanks!

Some Suggestions on JR module's update method/approach

Using Jamroom

This really shouldn't be an issue for you:

1) Go into the ACP -> Core -> Marketplace -> Global Config
2) Set the "Marketplace Versions" to the number of versions you want to keep - i.e. 2, 3 etc.
3) Run an integrity check and it will be "cleaned up".

My guess is you have that setting set at "Keep all Versions" and have just never changed it.

Let me know if that helps.

Core Update - TinyMCE errors

Installation and Configuration


No worries - glad that worked. Thanks!

Shopping cart pass specific file in sale

Jamroom Developers

This isn't how you want to go about this - you would want 3 items - one for small/medium/large. Each can then have its own file and price.

Let me know if that helps.
updated by @brian: 08/07/19 11:34:59AM

Erroneous Disk Usage % Info For My Server?

Installation and Configuration

Jamroom simply reports what the underlying OS reports to it, so if it is not showing correctly then it means the underlying OS is reporting it incorrectly and you will need to contact your hosting provider.

Site Hacked

Using Jamroom


Contact your hosting provider and restore from a backup - there is no "clean" way to restore from being hacked.

Core Update - TinyMCE errors

Installation and Configuration

Make sure you have updated to all the latest updates, then if you are using Chrome you have to do a TRUE browser refresh by pressing:

Command-Shift-R (on Mac)

For windows there seems to be conflicting reports of how to do it:

https://superuser.com/questions/89809/how-to-force-refresh-without-cache-in-google-chrome

Chrome unfortunately is super aggressive about caching even when it is wrong. You can also try a different browser.

NOTE: If you are using any 3rd party editor plugins, such as the "Editor Code Mirror" module, you need to disable those until Steve comes out with an update.

Let me know if that helps.

SOAPI and Jamroom

Jamroom Developers

The best solution here would be to IMPORT everything you can in to Jamroom, then no longer use the other product - that would be the simplest and most "complete" way to get JR working with the data. Paul is our import specialist, so if that sounds like something you'd want to explore let us know and we can check out what it would take.

Thanks!

jrFollower change?

Using Jamroom


That's actually not true - you just need to change the "module" parameter to be "jrUser" instead of "jrFollower", which makes sense - you are in effect making a list of USERS.

403 Forbidden error after server migration

Installation and Configuration

If your .htaccess file is already there, then it means your hosting provider has limited your ability to use .htaccess files in your directories. They should be able to assist you with this and tell you the exact error from the web server error log.