New - Support Tickets Module
Announcements
Oh no - you're definitely not annoying - your feedback is really appreciated, and I want to be sure what we end up doing with the module is flexible enough to work for what you want.
I've got some ideas here on how to make this setup more flexible - including:
- allowing you to configure it to handle more than 1 email address (i.e. so you could have "sales" and "support" addresses).
- new "routing" that will allow you to create new inboxes (tabs) based on the incoming email address AND URL arguments (since in Mailgun you could add a URL parameter that could be watched for).
- turn on/off notification for specific "routes"
Basically what I'm hoping to do is enable a wide range of flexibility with minimal coding by letting the master admin setup "rules" for the inboxes - this would include notifications as well.
Let me know if that sounds good - I've got it on my todo list.
Hope this helps!