Forum Activity for @brian

MySQL error after updating Jamroom

Jamroom Developers


Disable your custom modules and see if it works. No other site has reported this issue, and unit tests are passing 100% for the datastore. I can see your query is missing info, so check your {jrCore_list} calls and calls to jrCore_db_search_items().

No Stream Count Available For Audio tracks?

Using Jamroom

This has been fixed in Core 6.1.8b1 - if you're on the beta channel you can updated and you should be good.

Hope this helps!

AWS Backup

Using Jamroom

Yeah that first packet error makes me think it is a network issue.

Daily Offsite Backups form

Using Jamroom

Hi Steve -

I'm not able to replicate this on my end - what browser are you using?

Thanks!

JR sites going down...

Using Jamroom

Is your server check showing all green now?

MySQL error after updating Jamroom

Jamroom Developers

I cannot replicate this issue on this end - the DS is passing all unit tests as well. This is coming from your dashboard - have you created any custom dashboard panels? Do you know what panels are active? (look in the database jr_jrcore_settings table for the "dashboard_config" entry for the jrCore module).

JR sites going down...

Using Jamroom

This means your queue workers are not running. Are there a lot of things in the queue? You can start those.

When you say the site "keeps going down" what does that mean? Do you get the 504 error?

What Apache are you running and how are you running PHP? PHP-FPM? Fast CGI? CGI with suexec? mod_php?

Changes to Subscription Blocked By Stripe

Using Jamroom


Once a Stripe plan has a paying customer on it some of the features of the plan cannot be changed - you'll need to create a new plan like Michael has outlined.

JR sites going down...

Using Jamroom

There's something wrong with your JR or how the server is configured. with 80 CPUs and 192G RAM you could run thousands of Jamroom sites no problem - seriously. Our $39 servers are 1 CPU and 1G RAM and can support hundreds of users online at the same time.

Are you running a control panel on the server? Are there errors in your data/logs/error_log?

Problem importing

Genosis

Welcome to Jamroom!

I'm not sure what would be causing this, but it sounds like it is getting to a location in the GEDCOM where it is looking for an image and not finding it. Have you uploaded your media via the Genosis Core -> Tools -> Import Media Archive tool? If you want to send your GEDCOM file to me at support [at] jamroom [dot] net I can check it out on this end and see if it's a parsing error.

Hope this helps!