Forum Activity for @researchcooperative

researchcooperative
@researchcooperative
08 Jul 2020 04:23:52AM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

Hello world... the problem has been solved :-)

1. My credit card changed a few months ago and my mailgun account went into arrears.
2. My login details were hard to track down and I had to operate the 2 factor system to get in to my mailgun account.
3. I paid the arrears (almost nothing) and closed the account.
4. JR team has set up their management of mailgun servicing of my site, and that is now working.

Question - does mailgun keep logs of mail that are now accessible by JR. Are there privacy issues to be considered here?

(For my site, it matters little as the site is essentially meant for public communication. My members should assume that there is no real privacy, even if their communications are private 99.9% of the time.)
updated by @researchcooperative: 08 Jul 2020 04:24:28AM
researchcooperative
@researchcooperative
07 Jul 2020 06:18:05PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

Mail system is still not reaching me (and users of my site, according to one of my new members). I will set up a private support ticket for this. Thanks
researchcooperative
@researchcooperative
06 Jul 2020 06:55:51AM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

Hi - thanks. I have just now cancelled the Mailgun account, and will try my site mail again tomorrow.
researchcooperative
@researchcooperative
03 Jul 2020 07:11:36PM
618 posts

How often does the search index rebuild itself, automatically? Never?


Using Jamroom

Today I happened to do field-specific search on my site for Poland as a profile location, and had some results. That was OK.

Then I tried a broader search across all profiles, and FEWER results were returned. The smaller number was odd, so I went to search module, and manually refreshed the search indexes.

When I returned to my search box, and did the search across all profiles, a large number of results were obtained.

So what does this mean? Do we always need to manually refresh indexes to keep them up to date?

I can't find any information about the frequency of automatic indexing in the JR search system. Is there a setting for this?

Can we ask the system to automatically refresh search indexes daily at midnight, for example?

Or is the search index build system not automatic?
researchcooperative
@researchcooperative
03 Jul 2020 06:50:43PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

Thanks.

I tried to send a test newsletter and email, but nothing came through. Not even in my spam folder. I must be missing a basic setting somewhere
researchcooperative
@researchcooperative
02 Jul 2020 09:45:23PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

Hi.. I like this new option - it simplifies my operation and the slight extra cost is no problem. As far as I know I have no aliases that need to be recorded. Please go ahead. Thanks
researchcooperative
@researchcooperative
02 Jul 2020 07:28:04PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

In the email alias help note, we are told the following:

"Enter the Email Address that you want to create. Any email received for this address will be forwarded to the Forward Address."

Can this be clarified? I suppose this refers to an email address created with the suffix _______@yourdomain
researchcooperative
@researchcooperative
02 Jul 2020 06:27:18PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

Thanks,

In both communication modules (Newsletter, Email), the destination address for email from the site is my gmail address. (My "JR site" is the site I have hosted at JR, not my account dashboard at jamroom.net)

Should the destination mail for communication from my JR hosted site be designated as both the incoming address and the forwarding address in the alias settings for my jamroom.net account? Or are our wires crossed?

Until May I was receiving the emails sent from support@mysite. Do I really need to set up an alias at jamroom.net now?
researchcooperative
@researchcooperative
01 Jul 2020 08:33:24PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

ps I recently approved all the pending module updates
researchcooperative
@researchcooperative
01 Jul 2020 08:32:42PM
618 posts

My test email failed - how can I find the source of this problem?


Using Jamroom

I have been trying to test send an email newsletter from the Newsletter module on my JR site. That failed to arrive.

So next I tried to send myself a test email using the email module. That also failed to arrive.

My own email address has not changed. The problem is not my address.

Does this depend on having an up-to-date paid account with Mailgun? As far as I know, I am a paid up subscriber for that service.

Looking back at messages sent from the site to me, the usual Daily Tracker Reports ceased arriving after the 1st May 2020.

Have all kinds of messaging from the site ceased?
updated by @researchcooperative: 08 Jul 2020 05:16:31AM
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