Forum Activity for @michaelcawood

Error 500 - No Access

Using Jamroom

Unfortunately I may have to call the time of death on my website and admit that I'll have to build something else to replace it. I have no more leads on how to recover my Jamroom website.

Error 500 - No Access

Using Jamroom

Without a suggested solution to try I'm leaning towards moving all the files out of the folder and fresh installing Jamroom. Is there a way to then import the old data into the fresh install? At least some of it?

Error 500 - No Access

Using Jamroom

Hi 2Tunes. I'm not clear on what action you're proposing taking. It sounds like you're saying download it, then re-upload it. I'm not clear on how that changes anything. Do you mean that I download it, reinstall a fresh Jamroom then upload something specific to get my custom Jamroom working again? Is that what you meant?

Error 500 - No Access

Using Jamroom

Hi 2Tunes, here's some answers to your questions.

"Dedicated server or shared hosting?"
- I"m not sure what the difference is. I pay for hosting through a service.

"What admin panel are you using Plesk, C-Panel or ?"
- C-panel

"Flavor of Linux and version (CentOS, Debian, Mac, Ubuntu)"
- Sorry I don't know. How would I find that out? Does it really matter?

I hesitate to offer login details for obvious reasons. Unless someone is willing to schedule a time to video chat and go through the problem with me at some point.

Other than that I'm considering starting the whole site from scratch and trying to copy over the old data... of course that might be a waste of time. Unfortunately it could take a very long time to get to the point I have time to do all of that. This site is a charitable hobby for me, offering experience and expertise to other people so I'm trying to keep it's time and financial costs to me low. It has already cost me greatly. I chose Jamroom because it was a way to have a one time cost that could continue to benefit the world without too much intervention from me after it's setup. I'm still keeping my fingers crossed this is an easy fix... otherwise this site might be offline for years to come.

Error 500 - No Access

Using Jamroom

The login page doesn't work, so there's nothing to log into... unless you're referring to my hosting provider?

Error 500 - No Access

Using Jamroom

I've been busy for a while so haven't been able to follow through with this. But the site is still offline and I'm no closer to figuring out why. Do you think I could make a copy of the folders, re-install Jamroom and then transfer over the original files somehow?

Error 500 - No Access

Using Jamroom

Note from my Hosting company:
"Are you viewing the page in Chrome or a Chome-based browser? If so, it is showing you a 500 error, but that is actually not a 500 SERVER error. If a page is blank, Chrome will say 500 error but if you view it in a browser like firefox then it shows a blank page. This is not an actual 500 server error however."

The page is blank in Firefox so maybe it's not a server error.

Error 500 - No Access

Using Jamroom

Thanks Michael... where does the mod_rewrite live as a setting to toggle on or off? I searched for it on my host site and all I could find was this:
https://www.webhostinghub.com/help/learn/website/general-server-setup/is-modrewrite-supported

Is it something that's activated via .htaccess? I posted my .htaccess file above. Do I just add this to it "sudo a2enmod rewrite", if so does it matter where in the file?

By the way, Happy New Year and thank you to both Michael and Paul for all your help so far. Much appreciated.

Error 500 - No Access

Using Jamroom

Yes we've already been through that one. The error is posted above and refers to a missing index file, which you guys say Jamroom doesn't require.... leading us to here. Do you have any other suggstions?

Error 500 - No Access

Using Jamroom

I renamed the old modules folder to modules_OLD then used FTP to upload the latest modules folder. That all worked but I get Error 500 when I try to visit it.