still not solved . here is what the server people says
Please be kindly noted that this is a configuration issue of your website, we logged in with the credentials provided and it is showing an error message about "Unable to process your request". As it would take quite a considerable amount of time to analyse this failure further and our last try solving this issue did not satisfied you, we suggest to seek some help from a webdeveloper / IT-Support which could help you troubleshoot this problem further.
You can also find many missing files / php errors in your log files which might help in solving this issue:
tail -1000 /usr/local/apache/logs/error_log