New install error
Using Jamroom
Thank you for your message.
The .htaccess file that your developer pointed you,
typically contains directory-specific configuration settings that override the default server configuration.
It also contains the Directory Index, so where your index.html or index.php is located within the Document Root of your Web Server.
I don't know why he told you to ask your hosting provider since it's a configuration file that surely it is not in our management, rather your webmaster?
However if I can give you some advice, to investigate if the issue you are experiencing is related to the .htaccess file,
I suggest temporarily moving the file instead of deleting it. By doing so, you can check if accessing the site's index becomes possible.
Please remember to keep a backup of the .htaccess file before making any changes.
Sometimes it could also be a permission problem on this file or other factors such as Linux Security Enhanced based on the context of the file or directory.
After that, if this is still an issue and you need us to investigate this issue further you should provide us with the root password.
Please feel free to let us know.
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Best regards,
Vincenzo Polidoro
Technical Support
