solved New install error

You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
updated by @thescientistdubmaster: 09/10/23 01:12:39AM

The web user does not have permissions to write to your public_html (or htdocs, wwwdocs) directory. You'll need to chown the directory so it is owned by the web user, or chmod it (and all subdirectories) so they are writable by the web user.

You might need to contact your hosting provider for assistance with that.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 06/08/23 12:22:41PM

what do I change in .htaccess file ? this happened after the htaccess file was changed

Download the open source JR and copy the default .htaccess file from the modules/jrCore/root directory - replace the one that has been modified.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

there is no .htaccess file in that folder this a fresh install with the original .htaccess file

Thank you for your message.

The .htaccess file that your developer pointed you,
typically contains directory-specific configuration settings that override the default server configuration.
It also contains the Directory Index, so where your index.html or index.php is located within the Document Root of your Web Server.
I don't know why he told you to ask your hosting provider since it's a configuration file that surely it is not in our management, rather your webmaster?

However if I can give you some advice, to investigate if the issue you are experiencing is related to the .htaccess file,
I suggest temporarily moving the file instead of deleting it. By doing so, you can check if accessing the site's index becomes possible.
Please remember to keep a backup of the .htaccess file before making any changes.
Sometimes it could also be a permission problem on this file or other factors such as Linux Security Enhanced based on the context of the file or directory.

After that, if this is still an issue and you need us to investigate this issue further you should provide us with the root password.

Please feel free to let us know.


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Best regards,

Vincenzo Polidoro
Technical Support

That's why you need to download Jamroom from here:

https://www.jamroom.net/networkmarket/core_download/jamroom-open-source.zip

You'll find the .htaccess file in the modules/jrCore/root folder.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

The site is back but I get

Unable to process your request

The system has encountered an unrecoverable error - please try again shortly


ID: 340859e2ae0d19c981771a35821958e8

updated by @thescientistdubmaster: 06/09/23 03:53:51PM

This means there is a PHP error on your server - log in via SFTP and look in the data/logs directory for the error_log file - this will have the error in it that is causing it to crash - the newest entries are at the bottom.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

The problem is right there in your error:


Your web server is misconfigured - you will need to contact your hosting provider for help.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

the file is set to 774 and have the same issue

Then I would guess 774 is not correct - try 775. If that doesn't work then your hosting provider should fix this for you.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 06/11/23 08:38:52AM

Thanks