Forum Activity for @rscotland

How to Change from JR Instance from IP to Domain name?

Installation and Configuration

Yes Sir! That not only helped, it resolved the issue.

Thank you.

..Rod

How to Change from JR Instance from IP to Domain name?

Installation and Configuration

Hi there,

During the initial installation of Jamroom, we set the hostname to an IP address 192.168.1.5. We now wish to have it resolve as jamroom.ourdomain.com for wider internal testing. Doing so, we edited the config.php within the data/config/config.php. From a browser, we get the login page with the new address however, we can't login. No error occurs however, just spins and re-asks for auth creds.

Is there a reference to changing the domain or additional file(s) that we need to edit?

Thanks in advance!

..Rod
updated by @rscotland: 06/18/17 07:49:00PM

Support Ticket Module

Off Topic

Hi there,

Just about to begin trialling JamRoom and one feature that I am very interested in is the Support Ticketing Module. Currently, we use a dedicated Ticketing system however, it's not very integratable to other systems without some crazy custom development. Not that I am looking at JR for this sole feature however, I am curious as to the flexibility on the following;

- Can the Ticketing Fields be custom? or Custom Fields be added? i.e: Agent can mark Ticket as a "Billable Event"

- Can Time Spent on the Ticket be captured and consolidated within the Ticket?

- Can the Ticket details (if selected) be exposed to a user or group profile? i.e: Group member can have "My Open Tickets" Widget?

- beyond this, can Ticket summaries be exposed in general? i.e: Current Open Tickets Today, This week etc? Closed Tickets.. Could use to demonstrate Customer Satisfaction

- Like/Thumbs Up "ratings" be applied and exposed?

Thanks in advance.. I hope to start a live trial within a few days and will certainly make the Premium purchase if it all works out!

..Rod



updated by @rscotland: 06/17/17 01:40:22AM