Forum Activity for @southerncrunk

add quotas

Using Jamroom

How do I add quotas? All I see is sample quota
updated by @southerncrunk: 12/22/16 11:55:59AM

Getting ERROR ON UPLOADS ON jAMROOM 4

Using Jamroom

Ok guys here is the update! This is what my host is saying:::

Just wanted to give you an update on why this is taking time.

Normally, when there is an error with the website, it throws some error, which says why the error might be happening. But, in your case, there is nothing relevant in the error logs. All we get is an access log 500 error which shows like

=========
122.181.3.130 - - [04/Apr/2014:09:49:38 -0400] "GET /v5/song.php?mode=song_create&getPostVarsDatFile=03de268afab7af8b1b99a646621b5c8e HTTP/1.0" 500 0 "http://www.xxxxxxxxxxx.com/v5/song.php?mode=song_add" "Mozilla/5.0 (X11; Linux i686; rv:14.0) Gecko/20100101 Firefox/14.0.1"
=========

There are limitations with us for troubleshooting issues relating to a 3rd party software.

Now, from the way the error happens, it seems that the upload completes, and then it tries to move the file to some location when this error happens. So, if you could get in touch with the developer of this application, and get back to us with the following details, that would help us troubleshoot the matter properly.

1) What happens behind the scenes when we add a song ( What we are looking for is something like like - first the file is uploaded to a temporary location - {path} and then it is moved to "xyz" location, and then corresponding entries are added to "xyz" database )
2) What are the permission and ownership requirements of the software that you use ?

PS: Please note that none of our other customers on the server have an issue with any of their php applications. We are not saying that this is not related to a server-wide configuration. But, chances are very low considering that the only complaint that we received is for your website.

Amal A.

Getting ERROR ON UPLOADS ON jAMROOM 4

Using Jamroom

they already have that link. They even log into JR4 and got the error themself.
updated by @southerncrunk: 04/02/14 02:35:37PM

Getting ERROR ON UPLOADS ON jAMROOM 4

Using Jamroom

Jumpline.Just as i thought, i getting the run around from my host.

Getting ERROR ON UPLOADS ON jAMROOM 4

Using Jamroom

ok guys my host sent me this. Saying the problem is in Jamroom. Below!!

"Was able to reproduce the error. Following is the error message recorded in Apache error logs corresponding to this error message.

---
[Wed Apr 2 15:43:11 2014] [error] [client 122.181.3.130] File does not exist: /home/XXXXXX/public_html/favicon.ico
---

Further, the error is more related to the JAMROOM software installed in your domain. I would suggest you to contact the support of this software and figure out the problem. If they are saying any changes to be made in server, then please update us. We will help you to make the required changes. Please note that our support on problems related to 3rdparty software is very limited. For detailed analysis of the problem, please contact the support of the software.

Getting ERROR ON UPLOADS ON jAMROOM 4

Using Jamroom

Thanks guys, they saying they cant find any problems.I know its on their side. I never had any problems with JR4 like this. Try to set up test accounts and this error showing up

"The website encountered an error while retrieving http://www.xxxxxxxxxxxxx.com/v5/band.php. It may be down for maintenance or configured incorrectly.
Reload this webpage.
Press the reload button to resubmit the data needed to load the page.
Error code: 500
updated by @southerncrunk: 04/02/14 08:04:49AM

Getting ERROR ON UPLOADS ON jAMROOM 4

Using Jamroom

Have been running j4 on the same server for 2 years with no problem. Started today , all my uploads im getting errors. I have not change nothing nor added nothing. Do anyone have any suggestion what can be going wrong? Thanks!

The website encountered an error while retrieving http://www.xxxxxxxxx.com/v5/song.php?mode=song_create&getPostVarsDatFile=77b1d64603f2144ef8004e1b8b4cdc20. It may be down for maintenance or configured incorrectly.
Reload this webpage.
Press the reload button to resubmit the data needed to load the page.
Error code: 500
updated by @southerncrunk: 12/29/14 09:14:37AM