Broken Image Link
Using Jamroom
That image URL looks correct to me. Its running the image through the jrImage modules image function, but it doesnt look like a URL for an uploaded image, it looks like the URL for an image that is part of the module.
I would expect to see that image found at:
/modules/jrTickets/img/waiting-EEEEEE.png
If you're saying that image is attached to a ticket, then something weird is going on.