Forum Activity for @michael

Support Ticket Module

Off Topic

Hi Rod, welcome.

The docs on the Support Ticket module are here:

Docs: "Support Tickets"
https://www.jamroom.net/the-jamroom-network/documentation/modules/2046/support-tickets

You're interested in adding new form fields, so the thing you want is the Form Designer

Docs: "Using the Form Designer"
https://www.jamroom.net/the-jamroom-network/documentation/jamroom-admin-handbook/1275/using-the-form-designer

We've just put up a video on that subject in the Video Learning section:

Video Learning: "The Admin Handbook: The Form Designer"
https://www.jamroom.net/video-training/85/admin-handbook-the-form-designer

(just had a look)
The Form Designer is not currently enabled in the Support Tickets module, if it was, you would be seeing a Form Designer button here (screenshot)

So the module would need to be updated to allow for that, or another custom module built to tap into it via "Events and Listeners"


Docs: "Events and Listeners"
https://www.jamroom.net/the-jamroom-network/documentation/module-developer-guide/1011/events-and-listeners

So its not impossible, but its also something thats best attempted after you have a grasp on the rest of Jamroom.

We do do sponsored customization on occasion. It might just be the case of activating the Form Designer, Id need to look into it to know for sure.

"- Can Time Spent on the Ticket be captured and consolidated within the Ticket?"
curently, no.

- Can the Ticket details (if selected) be exposed to a user or group profile? i.e: Group member can have "My Open Tickets" Widget?
also currently does not exist.

- beyond this, can Ticket summaries be exposed in general? i.e: Current Open Tickets Today, This week etc? Closed Tickets.. Could use to demonstrate Customer Satisfaction
Here on jamroom.net we use the forums for anything anyone thinks is open enough for everyone to see along with levels:
- No solution
- Solved
- Completed
- Closed
- Investigating
- In Progress
- User Tip

So the Forums on our profile get used for public customer support issues. The tickets system is totally private, so its for stuff, like "send me your password" or private things. as such, we havent built anything that displays the tickets publicly. They are all stored in the datastore though, so they can be accessed via the {jrCore_list} system

Docs: "{jrCore_list}"
https://www.jamroom.net/the-jamroom-network/documentation/module-developer-guide/89/jrcore-list


If thats what you want to do.

Yes like/thumbs up ratings can be exposed.

Basically all modules get a "datastore" to store their stuff. you use {jrCore_list} to make lists of that stuff to show to your users.

users put things onto their profile. that stuff is stored in a datastore, you choose what you want to show off, and build lists of it.

Its a very extensible system.

If you use Jamroom Hosting, you dont need the Premium, all modules are available to you for as many websites as you care to build.

Jamroom Hosting
https://www.jamroom.net/hosting

Premium is recommended if you want to use some other hosting for whatever reason.

/modules/jrCore/tools/ffmpeg' has size=15950411 instead of 15951292

Using Jamroom

Docs: "HowTo: Use a different FFMPEG binary"
https://www.jamroom.net/the-jamroom-network/documentation/howto/4641/howto-use-a-different-ffmpeg-binary

You can define which one to use if your system has many. one comes packaged with jamroom.

How to set up hostnames for google

Using Jamroom

preference. we use https://www.jamroom.net/

/modules/jrCore/tools/ffmpeg' has size=15950411 instead of 15951292

Using Jamroom

ffmpeg is the main tool to convert media. Its what transforms videos into playable formats that work on the web. On jamroom hosting we offload the ffmpeg converstion to the cluster for processing, so no, you dont need ffmpeg on the server, but you do need it somewhere if your site uses videos.

There is a tool at
ACP -> MODULES -> DEVELOPER -> DEVELOPER TOOLS -> TOOLS -> REBASE MODULES

that will move the jrCore-version-6.0.7 back down to jrCore and delete all the other versions so you dont have any symlinks. (or old versions to revert to.)

Different subscription models

Jamroom Developers

the two modules in this area are:

Docs: "Profile Daily Limits"
https://www.jamroom.net/the-jamroom-network/documentation/modules/3862/profile-daily-limits

Docs: "User Daily Limits"
https://www.jamroom.net/the-jamroom-network/documentation/modules/2949/user-daily-limits

one sets how many items can be created on a profile each day, the other sets how many streams/downloads a user can do each day.

--edit--
maybe this one too:

Docs: "User Play Control"
https://www.jamroom.net/the-jamroom-network/documentation/modules/2965/user-play-control
updated by @michael: 03/18/17 01:40:04PM

BuGz

Jamroom Developers

cool.

[BUG] Add non-existent Follower

Jamroom Developers

thanks will check this out and add some validation where required.

When updating my account details, as regular user, I am forced to reset my password

Using Jamroom

If you make any field REQUIRED in the form designer that field will need to be filled in when the form is updated.

That is different to the "reauthentication" found at:
https://yoursite.com/user/admin/global/section=account+settings/hl=authenticate

Template customization -> jrGallery -> can't find (datastore key)'s to make correct call

Design and Skin Customization

Try with type="gallery_image"



That is with the proviso that you still need to be inside a jrCore_list call like brian said so that you have images in the first place.

Docs: "{debug}"
https://www.jamroom.net/the-jamroom-network/documentation/module-developer-guide/1477/debug

if you add {debug} to that location you will see what variables you have to work with.

Timeline listing

Design and Skin Customization

a modulus looks like this:

updated by @michael: 03/17/17 09:16:06PM