setting additional admins confusion
Ning To Jamroom
Could be something being missed when the import happens.
My first guess would be to go to one of the users who you cant do it on, figure out their user_id then look for the 'user_group' in the database.
I suspect that if that was missing that might cause what your describing. It shouldn't be missing, but it shouldn't be happening so got to start somewhere right.
You can see the ID of their user account in that ACCOUNT tab, in the url. it will be something like:
your-site.com/user/account/profile_id=11/user_id=16
Then in your database (I like phpmyadmin to browse it. you can get there from your servers control panel.) you will locate a table
'jr_user_item_key'
The attached screenshot shows phpmyadmin showing the user_group for user_id=1. You'd locate whatever id the user is you want to know about. (sorry if thats confusing. Its WAY more in depth than you should ever need to go to just run jamroom.)
updated by @michael: 12/29/14 09:23:54AM