Forum Activity for @brian

How Do I Update My Credit Card?

Using Jamroom


We use Stripe for CC handling - that error is coming from their end (not ours), so unfortunately we can't even see anything for the transaction to try and help.

Uploading corrupt profile images

Using Jamroom

That sounds incorrect - if these images are being uploaded as application/binary, it means they are either bad images, or the user is saving them without an extension.

Is this only affecting a specific user on your system? Do you know the OS they are running?

Thanks!

ERROR-invalid jrCore_checktype:....How to fix it?

Design and Skin Customization

Try this:

- change the type "select" from "select_multiple"
- set the default to "Football" - it needs to be one of the options.

Let me know if that helps.

Thanks!

core update crashes

Installation and Configuration

If you're getting 500 errors on your system, and it's all related to files not found, then there is a reason that is happening: Either the files do not exist, or they exist in a different location than your website is configured to look.

Again - in either situation a competent system administrator would figure it out very quickly. I understand you're annoyed and want this to be a Jamroom issue, but it's not.
updated by @brian: 11/10/15 10:58:24AM

quoted forum text still causes activity nesting issues

Installation and Configuration

JR 5.3 Beta is out:

https://www.jamroom.net/the-jamroom-network/forum/announcements/34760/jamroom-53-beta-kickoff

Thanks!

Playlist audio Cover out Of Proportion

Using Jamroom

I'm not able to replicate this here, and I am thinking this has been fixed as part of the Audio Player work Douglas has done for Jamroom 5.3. If you can update to 5.3:

https://www.jamroom.net/the-jamroom-network/forum/announcements/34760/jamroom-53-beta-kickoff

and the new Audio and Video modules, let me know if you still see an issue.

Thanks!

Playlist audio Cover out Of Proportion

Using Jamroom

Have just watched your video and see what you're talking about - I am checking this out and will let you know.

Thanks!

Unable to create the Audio Page using the Site Builder

Using Jamroom

"/audio" is the default URL for the Audio Module (if you do NOT have the Combined Audio module installed) OR the Combined Audio module (if you have it installed).

When you go to:

yoursite.com/audio

You will get a list of AUDIO items from either the Audio module OR the Combined Audio module. You can "override" this page and create your own Site Builder page by clicking on the "Site Builder" button in the lower left - it will ask you if you really want to override that page and create your own - click "OK".

I have just tried it here and it is working as it should.

Performance check

Using Jamroom

Your database score is the lowest Performance Check database score we've ever received for Jamroom - something is horribly misconfigured in your MySQL if it is that slow OR your hosting provider is severely limiting the number of queries you are allowed to run per second. Something is wrong...
updated by @brian: 11/10/15 10:19:30AM

How Do I Update My Credit Card?

Using Jamroom

In your Jamroom site go to:

ACP -> Core -> Marketplace -> Global Config

and uncheck the "Quick Purchase" option - that will let you enter new CC info the next you use the Marketplace.

Hope this helps!