Forum Activity for @brian

Site down after Upgrade to 6.3.1b2 and changing active skin

Installation and Configuration

When you run the integrity check there is no need to check the "optimize tables" option unless you have delete A LOT of data from the underlying system. This makes it so a temp table has to be created for the table to be re-written to as the now-missing space in the table is removed/compacted. If you are on SHARED hosting this could make things go really slow.

Here's how to run an offline integrity check + cache reset:

https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Run that and give that time to complete and see if that works.

Hope this helps!

System Tips Modification

Suggestions

The tips is just a modal - you can click anywhere outside the tip and it should go away.

upgrade to 6.3.1b2 gone wrong

Installation and Configuration

I fixed this for you - just needed the cached files reset in your active skin cache directory. Note that this guide:

https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Fixes it.

Let me know if that helps.

upgrade to 6.3.1b2 gone wrong

Installation and Configuration

I've updated a number of sites to 6.3.1b2 without issue, so my guess is that there was a hiccup during the update. There is no need to roll back.

Open a ticket and I can get this fixed up for you.

Import Events

Installation and Configuration

There is no support at this time for importing from any outside apps - sorry!

image appearance on the link share

Suggestions

It looks like your site is setup to require a LOGIN before your content can be viewed - that is why the remote site can't load the page to parse the OG tags.

Go into ACP -> Users -> Users -> Site Options and make sure the "Site Privacy" is set to "public".

Let me know if that helps.

weird image issue stalls sitemap crawler

Using Jamroom

Images pretty much work, so we'll need either an actual ERROR from the image URL or an entry in your logs/error_log. Otherwise it just sounds like the crawler can't handle a bad response.

GEDCOM Will Not Import

Genosis

Yes that is not correct - it should just be:

weird image issue stalls sitemap crawler

Using Jamroom

It's trying to DOWNLOAD the gallery image - that 's not a gallery view. I'm not sure what to tell you here without an actual error to report.

GEDCOM Will Not Import

Genosis

yeah that is not correct - you can leave that setting alone.

The problem here is that the binary tools cannot be executed on your web hosting account - you need to contact your hosting provider and make sure they allow the binary tools in modules/jrSystemTools/tools to be run under the web server. Some hosting providers do not allow this.

If you continue to have hosting issues you might think about Jamroom Hosting:

https://www.jamroom.net/hosting

Everything will run 100% under our hosting. Otherwise hopefully your hosting provider can assist you.

Let me know if that helps.