blog documentation FAQ followers forum marketplace services youtube

solved upgrade to 6.3.1b2 gone wrong

The Jamroom Network » Forum » Installation and Configuration » Page » upgrade to 6.3.1b2 gone wrong
mountaintop
@mountaintop
5 years ago
76 posts
Hi just updated to 6.3.1b2, all profile menu items gone, can not reset cache and run integrity check

tried to re-intall 6.3.1b1, worked but cache reset and integrity check wont run

rgds



--
jesan
FRC All Music
updated by @mountaintop: 08/23/19 11:59:33AM
brian
@brian
5 years ago
10,136 posts
I've updated a number of sites to 6.3.1b2 without issue, so my guess is that there was a hiccup during the update. There is no need to roll back.

Open a ticket and I can get this fixed up for you.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
5 years ago
10,136 posts
I fixed this for you - just needed the cached files reset in your active skin cache directory. Note that this guide:

https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Fixes it.

Let me know if that helps.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
mountaintop
@mountaintop
5 years ago
76 posts
had already restored before your fixed it can you please clear the cache again. My FTP access is horrible slow

thanks


--
jesan
FRC All Music