Forum Activity for @brian

Question about modify person

Genosis


Right on - glad to hear that

Thanks for bearing with me while the language issues were addressed.
updated by @brian: 12/29/14 09:23:55AM

New - Support Tickets Module

Announcements

I have just updated our Marketplace here with the brand new "Support Tickets" module. This is the same module we've been running here for months on Jamroom.net to provide ticket support to our VIP Premium Support subscribers:

https://www.jamroom.net/the-jamroom-network/networkmarket/159/support-tickets

It offers a number of powerful features in a simple, streamlined interface including:

• Quota Config for priority options and access (i.e. give specific Quotas access to the create tickets, as well as designate which Quotas are marked as "priority" tickets).
• Integrates with Mailgun which allows you and your users to simply "respond" to Support Tickets, and the response will be updated in the ticket online.
• Setup multiple email addresses in Mailgun - all are routed to the Support Ticket interface.
• "Follow" tickets that are important, even if they are not priority tickets.
• Blocked Senders configuration

The Support Tickets module makes it easy to upgrade your site support and get a better handle on sales and support.

Jamroom subscribers have immediate access to the module - let us know if you have any questions about the new Support Tickets module.

We hope you enjoy using it!
updated by @brian: 02/15/15 10:04:25PM

Question about modify person

Genosis

I've pushed another round of updates today that should address the issues you contacted me about via Email. The only one I could not replicate is the tree name not showing correctly - I used your exact tree name and saw no issues here.

Please update and let me know if you see any additional issues.

Hope this helps!
updated by @brian: 12/29/14 09:23:55AM

One Copy of Genosis or Two?

Genosis

It's really up to you and how you would like to organize things - Genosis can easily handle that number of trees in 1 install, but if you'd like to run the different families at their own unique URL, or have each be the "default" tree when viewed, then you'd want to setup 2 sites.

Hope this helps!
updated by @brian: 12/29/14 09:23:55AM

Page display problem

Off Topic


Glad to hear it - thanks!

Conversion server details

Jamroom Developers

I don't have the client 100% complete yet, but you'll be able to run multiple conversion servers, but you'll need to configure the JR client to know that they are there. So you could have 10 different conversion servers if you want.

However, you'd have to create a custom bit of code to automate the addition/removal of servers from the group of servers - that's not something it's going to handle for you.

Hope this helps!

Page display problem

Off Topic

OK this has been fixed - update to version 1.1.1 of the Page Creator module in your ACP -> Marketplace -> System Updates and this should work properly.

Hope this helps!

Page display problem

Off Topic

Yeah that should display a list of pages, since the jrPage module contains a templates/index.tpl file (not all modules generate a system-wide index).

I will check this out and see what's up and let you know.

Thanks!

Conversion server details

Jamroom Developers

1) yes - it is dependent on both the audio and video modules, as it utilizes functionality found in those modules to perform the conversion work.

2) No - there's no "auto scaling" as that is beyond what 99.9% of our customers would ever need. Pick up a $100 a month 32 core server from OVH and you can convert 32 video files and 32 audio files at the same time.

Hope this helps!

Question about modify person

Genosis


Yeah - that should work, but when you update the modules those files will no longer be present, but the translated strings will remain in the core once loaded.
updated by @brian: 12/29/14 09:23:55AM