Forum Activity for @brian

brian
@brian
10/11/14 01:50:32PM
10,169 posts

Troubleshooting
Using Jamroom

andersda:great. Thanks all. Strange, I would have thought the system check would have caught it.

It does - if the web user cannot write to the data/media, data/cache or data/logs directory you will see a message in the system check.
brian
@brian
10/11/14 10:27:48AM
10,169 posts

Audio Counts
Using Jamroom

Dazed:ok not sure if that is it. The plays are coming from FB also as well as directly from JR audio play links and yet they are not incrementing. I can remove all of Nate's stuff (not happy with it anyway) and go back to JR core code and we will see what happens.

thanks again

Well if you can find out HOW the N8Flex player is actually loading the media file, let me know - I didn't see any where in your source where the media URL is loaded.

Thanks!
brian
@brian
10/11/14 10:07:40AM
10,169 posts

Audio Counts
Using Jamroom

You are using a custom flash player from N8Flex - I am suspecting that it does not play the audio through Jamroom's stream_file view - I can't find anywhere in the source where the actual MP3 file is loaded - it looks like it is being loaded via a SWF file, so that player is doing something custom and will need to be fixed to properly increment play counters.

You'll want to contact N8Flex for support.

Hope this helps!
updated by @brian: 10/11/14 10:08:16AM
brian
@brian
10/11/14 10:00:58AM
10,169 posts

Audio Counts
Using Jamroom

Just tested here and I don't see any issues. Note that it is only going to count ONE stream per unique item_id, per listener, per day. You can check out the jr_jrcore_count_ip table to see the user_id and IP's that have already been counted.
brian
@brian
10/11/14 09:56:45AM
10,169 posts

Audio Counts
Using Jamroom

Dazed:I am actually testing with Mac and Win 8. I ran an integrity check and no updates.

The integrity check does not change counts, so that's not going to do anything. I will test here and see if I can see any issues.

Thanks!
brian
@brian
10/11/14 09:17:28AM
10,169 posts

Troubleshooting
Using Jamroom

Yeah - make sure the web user can write to the data/cache directory.
brian
@brian
10/11/14 09:16:52AM
10,169 posts

Audio Counts
Using Jamroom

Dazed:Hey Michael!

I have an artist who has been at 11 plays on a tune and I have streamed it and no change. So I am guessing it is across the board.

I'm not aware of any issue with this - there is a clear jrCore_counter call in the stream_file view.

Quote:What is a play count? 10 seconds worth play, 30 seconds or the whole song?

As soon as the stream is requested.

Quote:I have tried all of the above yesterday and no updates. He has been at 11 plays for more than 2 days.

In JR4 when this happened we had a job that ran that would rerun the play counts stats and that usually fixed everything.

Any ideas?

Are you testing on an iPhone only? There's some code in the stream file to prevent duplicate counts - mobile Safari sends like 4 different requests to the stream_file view, but only ONE of those is the "real" request (missing HTTP_RANGE header) and that's the only one that is counted.

Hope this helps!
brian
@brian
10/11/14 09:13:26AM
10,169 posts

New - Support Tickets Module
Announcements

Dazed:Great job guys!

Thanks Dazed ;)
brian
@brian
10/11/14 09:12:23AM
10,169 posts

Keeping Trees Private


Genosis

lisa:I actually do not know what I did either! LOL! I created a new account using a different email address so I could log in that way and "see what they see" (not as admin). I have since deleted the user account and will play more with it today. ~ Lisa

Make sure when you create the user that you do not add them as a "researcher" - if the user is a researcher account, they have access to all trees.

Hope this helps!
updated by @brian: 12/29/14 09:23:55AM
brian
@brian
10/10/14 12:50:20PM
10,169 posts

form designer field permissions
Using Jamroom

A follow up - is there a reason the crew user must be an admin user?
  638