Forum Activity for @carolynfok

NEED HELP - godaddy needs to find missing Connection string?

Using Jamroom

...They couldn't do it. Everybody's stuck. As mentioned above, what is the next level I can get Jamroom's individual technical assistance?

C

NEED HELP - godaddy needs to find missing Connection string?

Using Jamroom

Worst case scenario with Godaddy if they can't go into this level, how can I 'hire' Jamroom's individual support? I believe Douglas (if that is the douglas here) worked on my site some time ago... What is the procedure now to get technical assistance? I'd like to find out if my site is able to upgrade as well, since there was a a lot of custom work done to it, etc.

Thanks, Carolyn

NEED HELP - godaddy needs to find missing Connection string?

Using Jamroom

Can you PLEASE give a straight answer as to WHERE THE CONFIGURATION DATABASE FILES ARE? Just a specific one answer. No one can locate it. We've looked in every folder, every attempt. Can't use documentation. Things get stuck: http://highfrequencymusic.com/settings.php

PLEASE ANSWER

'What I was looking for was the exact file that needs to be updated. We don’t need to update your database login information, we just need to update the server that it points to within the configuration file. If they can provide you with the directory wherein your database configuration file resides, then we should be able to resolve the issue.

We need to know the name of the actual file that has your database name, username and password for connecting to your database. We also have to have the name of the folder and the path to the file.'

PLEASE GIVE ANSWER WHERE THE DATABASE FILE IS...

THANKS, Carolyn

NEED HELP - godaddy needs to find missing Connection string?

Using Jamroom

Hi, I've relayed your information to Godaddy, and they've attempted to update things, but then we got another error:

ERROR: dbConnect() unable to connect to database server "highfreqmusic.db.6632737.hostedresource.com"
MySQL error 2005 - Unknown MySQL server host 'highfreqmusic.db.6632737.hostedresource.com' (0)


They are asking another question:
Is there one or multiple configuration files that need to be updated with the new database information?

Notes: not set to the right database, cannot find database… hosted resource name. 2 lines of code to be updated. not a server, not a file.

don’t know where to put update the database configuration file…with new database credentials. locate specific files user name password…

still locating the old database server,
database configuration file


PLEASE LET ME KNOW WHAT TO RESPOND BACK....I will relay your answer to them and hopefully get the site up again.

THANKS! Carolyn

NEED HELP - godaddy needs to find missing Connection string?

Using Jamroom

Hello, I am not the programmer of my site, so I don't know how to find the answer...Basically, my older version Jamroom (how do I find what the version is?) was taken down by hosting Godaddy.com, but was then restored..however, they said they can't find the connection string (code to talk to the database). Here is how Godaddy put it, if anyone knows where the connection string might be, in what folder, etc??

'Contact Jamroom.net and find out if the location of the connection strings from can be anything other than config/settings.cfg.php depending on your version of Jamroom. If it is then find out where the connection strings are located for your current version.

The file that they give you other than "config/settings.cfg.php" will need to have the information updated with the new database information.'

The message I'm getting on the website is:

Your Jamroom Path appears to be Invalid!

If you are Upgrading from Jamroom version 2.6.x or older, you need to ensure the following entries are set with their correct values in the Jamroom settings file:
config/settings.cfg.php
Note that you can no longer use a value of "detect", as it will not work with Jamroom 4.2.6:
$config['jamroom_path'] = '/home/content/94/13057294/html';
$config['jamroom_url'] = 'http://highfrequencymusic.com';
$config['directory_mode'] = 0755;
$config['file_mode'] = 0644;
The values above are what Jamroom has attempted to determine are the correct values for your server - if they do not work correctly, you will need to ensure the values in the config/settings.cfg.php file are correct - you may need to contact your hosting provider or system administrator for assistance.


WHAT DO YOU RECOMMEND??

Thanks! Carolyn - See more at: https://www.jamroom.net/the-jamroom-network/documentation/problems/529/how-to-ask-for-help#sthash.Hrf5rjth.dpuf
updated by @carolynfok: 12/03/14 10:52:34AM