How to Ask for Help

Try the steps in Something's Wrong: What to Try First, and search for the error message. To search only jamroom.net with a search engine, add site:jamroom.net to your search.

The people who help you can't see your site or your server. Everything they know comes from your question. A good question has:

1. What you're trying to do: "I want members to upload videos."
2. What happens instead: "The upload finishes, but the video never plays."
3. The exact error, copied from the screen or the Activity Log, not paraphrased.
4. What changed before it started: an update, a new module, a template change, a server move.
5. What you've tried: "I ran the Integrity Check and reset the caches."
6. Where to see it: a link to the page, or the steps to make it happen.

Hard to answer:

The audio isn't working. Need help ASAP!

Easy to answer:

Since I updated the Audio module yesterday, new uploads don't play: the player shows "file not found". Older audio plays fine. The Activity Log has "CRI: audio conversion failed" for each upload. I ran the Integrity Check and reset the caches, and System Check shows FFmpeg in green. Here's a new upload: (link).

The second one can often be answered in one reply.

Don't post passwords, license keys or the contents of data/config/config.php in public. If someone needs access to your site, arrange it privately.