Forum Activity for @douglas

Uploaded audio files are not processing correctly.

Installation and Configuration

Sorry, I've been having internet connection issues for the last week and have not had time to look into this.

However, from your image in this thread, it does look like your queue has stopped processing due to them timing out.

Soundcloud

Using Jamroom

Can you send us the following to support[at]jamromm[dot]net

1. Your sites URL
2. Your admin login
3. The link to this forum topic so we know what we are dealing with
4. The profile name your seeing the issue with
5. The Soundcloud item you are trying to add.

Thanks!

Soundcloud

Using Jamroom

Sorry, I'm not understanding the issue here.

Note that I'm not seeing any issues on one of my personal sites, you might check that the profile that is posting the SoundCloud item is allowed to use the module.

Hope this helps!

Uploaded audio files are not processing correctly.

Installation and Configuration


I'm not seeing a ticket in our support center with the info Paul requested


If you already sent an email with this info, can you send it again?

Thanks!

Timeline Status

Jamroom Developers


make sure you've allowed embedding in your Core modules Quota Config tab.

Hope this helps!

Expired security certificate... how can I update this when access to the site is blocked?

Installation and Configuration

No need to open a support ticket, this is fixed.

Let us know if you see any issues.

Thanks!

Expired security certificate... how can I update this when access to the site is blocked?

Installation and Configuration

Hello,

Posting issues like this in the forum will result in slower response times. Since you have priority support, it would be faster to send this type of issue directly to support for a faster response.

I'll open a tracker for us to get this looked at, but if you don't mind, go ahead and post this to the support center so we can get this fixed up.

Thanks!

Hello!

Hey Jimmy,

I'm guessing by the aomount of time that has passed since you posted this that nobody visits this forum anymore.

Everyone is doing well, thanks!

Hope all has been well on your side of things.

The request cannot be completed

Using Jamroom

Where are you seeing this?

posting comments

Using Jamroom

I've fixed this for you.

I modified the item_list.tpl file for your comment module.

/comment/admin/templates

Hope this helps!