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Uploaded audio files are not processing correctly.

The Jamroom Network » Forum » Installation and Configuration » Page » Uploaded audio files are not processing correctly.
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duke
@musamensa
4 years ago
248 posts
All audio file upload gets stuck at the " This audio file is currently being processed and will appear here when complete. " stage. However, the audio file is downloadable and can be streamed when added to the playlist player.

updated by @musamensa: 02/23/21 05:31:17AM
paul
@paul
4 years ago
4,325 posts
Try clearing caches to see if the players then show.
Check for any errors in the log. Also check the Queue Viewer in the Dashboard to see that the conversions are not still working.
Post a link to an audio page where the conversion is still showing.
Thanks


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Paul Asher - JR Developer and System Import Specialist
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duke
@musamensa
4 years ago
248 posts
I have cleared the caches and nothing has happened, please find below the URL and attached a screenshot of the queue viewer.

https://itembo.com/dresilverdy/uploaded_audio/3376/dresilverdy-ife-mi
que_viewer.png
que_viewer.png  •  117KB

paul
@paul
4 years ago
4,325 posts
Send the admin login to support[at]jamroom[dot]net and I'll take a look.
Thanks


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Paul Asher - JR Developer and System Import Specialist
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duke
@musamensa
4 years ago
248 posts
@paul any luck with resolving this issue?
douglas
@douglas
4 years ago
2,767 posts
duke:
@paul any luck with resolving this issue?

I'm not seeing a ticket in our support center with the info Paul requested

paul:
Send the admin login to support[at] jamroom[dot] net and I'll take a look.
Thanks

If you already sent an email with this info, can you send it again?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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duke
@musamensa
4 years ago
248 posts
@douglas any luck with this issue?
douglas
@douglas
4 years ago
2,767 posts
Sorry, I've been having internet connection issues for the last week and have not had time to look into this.

However, from your image in this thread, it does look like your queue has stopped processing due to them timing out.


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
michael
@michael
4 years ago
7,692 posts
Check the activity log for any errors or related details, let us know what they are:
DASHBOARD -> ACTIVITY LOG -> ACTIVITY LOG
DASHBOARD -> ACTIVITY LOG -> ERROR LOG
DASHBOARD -> ACTIVITY LOG -> DEBUG LOG

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