Forum Activity for @hfi-jcc

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@hfi-jcc
02/14/20 03:09:54AM
2 posts

Support Ticket mailbox admins quota selection issues


Using Jamroom

I see that this has been fixed in V2.3.0, thank you very much!
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@hfi-jcc
02/12/20 03:23:26AM
2 posts

Support Ticket mailbox admins quota selection issues


Using Jamroom

Hey all,

I'm trying to configure the mailboxes for the Support Tickets module. When modifying a Mailbox Admin Group, the dropdown will show all available Quotas in alphabetical order (see screenshot one).

When I select "Administrator", the first element in the list, as the mailbox admin and save, it'll show "mailbox admin - quota_id: 1" in the overview and send mails to "Mitglieder", which is the group with quota_id: 1.
To get the system to send mails to the correct quota (Admins, quota_id: 4) i have to select "Ordensbüro" (the item in position 4) from the dropdown.

I'm not sure wether this is a bug or I've screwed up somewhere..
Using the Support Tickets module V2.2.3, System Core V6.4.0

Thanks!
quota selection.jpg quota selection.jpg - 117KB

updated by @hfi-jcc: 05/14/20 12:50:14PM