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invalid mailbox id - not found

The Jamroom Network » Forum » Design and Skin Customization » Page » invalid mailbox id - not found
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duke
@musamensa
3 years ago
248 posts
Hello,
I recently deleted and created new mailboxes from the 'support ticket' menu and every since I get the following error every time I try to create a support ticket. Please what am i doing wrong or not doing.

invalid mailbox id - not found

Thanks
updated by @musamensa: 10/12/21 01:46:43AM
paul
@paul
3 years ago
4,325 posts
Sounds like the module's database table(s) have got corrupted somehow. Can you send the site URL and admin login to support[at]jamroom[dot]net so that we can take a look and work out what might have happened?
Thanks


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Paul Asher - JR Developer and System Import Specialist
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duke
@musamensa
3 years ago
248 posts
unable to determine default mailbox ID i get this error when I try to delete a mailbox
paul
@paul
3 years ago
4,325 posts
This might be a bug in the Ticket module. Checking it out...


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Paul Asher - JR Developer and System Import Specialist
paul
@paul
3 years ago
4,325 posts
It looks like you've deleted the initial (default) mailbox and another needs to be set as the default. Let me know which one (see screen shot attached) and I'll patch the database to fix this.
In the meantime we'll fix up up the module so that this will not be an issue going forward.
Thanks


--
Paul Asher - JR Developer and System Import Specialist
paul
@paul
3 years ago
4,325 posts
Get the latest Ticket module from the Marketplace. This issue has been fixed.
Thanks


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Paul Asher - JR Developer and System Import Specialist

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