Watermark uploaded & setup but not playing on the site

SK1
SK1
@sk1
4 years ago
44 posts
Issue:
I uploaded the watermark on my site but it is not playing on top of the audio tracks through the site

Is there any other setting necessary?
updated by @sk1: 10/10/20 01:22:47AM
michael
@michael
4 years ago
7,698 posts
watermarks are only going to be added to new songs. If you want to add a watermark to existing songs go to:
ACP -> SITE -> AUDIO WATERMARK -> TOOLS -> REPROCESS AUDIO FILES
SK1
SK1
@sk1
4 years ago
44 posts
I attempted to reprocess the existing audio tracks.
During the reprocessing the system hanged & then after that I am unable to access the site. I get the error shown on the attached file
michael
@michael
4 years ago
7,698 posts
did you make any changes to config.php?
michael
@michael
4 years ago
7,698 posts
Site is back online now. This looks like the config.php file was changed to use the wrong database and password. Seams unrelated to watermark module.
SK1
SK1
@sk1
4 years ago
44 posts
Thanks Michael !
Nope I didn't touch any config.php file. The only other thing I did beside triggering the reprocessing is resetting cache.
SK1
SK1
@sk1
4 years ago
44 posts
Now that I think of it I suspect it could have been caused by the fact that I added the second site through JR dashboard?
michael
@michael
4 years ago
7,698 posts
nope, couldn't be caused by that. Its something I've never seen before, the connection credentials to access the site changed. The only way that makes sense to me is FTP adjustment of the config.php file. In order to fix it I needed to use root credentials to access the database and give it back the password that was set for your account. Mystery.

Its working now.
SK1
SK1
@sk1
4 years ago
44 posts
I just uploaded a brand new audio for a profile after but when I listen or download the track, I don'y hear any watermark ( even though I set the watermark feature to "module active" prior to creating the "audio" item
paul
@paul
4 years ago
4,325 posts
Checking this out...


--
Paul Asher - JR Developer and System Import Specialist
paul
@paul
4 years ago
4,325 posts
...the profile that created the track doesn't hear the watermark. It only applies when played by other users and visitors.
hth


--
Paul Asher - JR Developer and System Import Specialist
SK1
SK1
@sk1
4 years ago
44 posts
Oh ok. I will re-test & keep you posted