Uploaded audio files are not processing correctly.

duke
duke
@musamensa
4 months ago
241 posts
All audio file upload gets stuck at the " This audio file is currently being processed and will appear here when complete. " stage. However, the audio file is downloadable and can be streamed when added to the playlist player.

updated by @musamensa: 23 Feb 2021 05:31:17AM
paul
@paul
4 months ago
4,199 posts
Try clearing caches to see if the players then show.
Check for any errors in the log. Also check the Queue Viewer in the Dashboard to see that the conversions are not still working.
Post a link to an audio page where the conversion is still showing.
Thanks


--
Paul Asher - JR Developer and System Import Specialist
duke
duke
@musamensa
4 months ago
241 posts
I have cleared the caches and nothing has happened, please find below the URL and attached a screenshot of the queue viewer.

https://itembo.com/dresilverdy/uploaded_audio/3376/dresilverdy-ife-mi
que_viewer.png
que_viewer.png  •  117KB

paul
@paul
4 months ago
4,199 posts
Send the admin login to support[at]jamroom[dot]net and I'll take a look.
Thanks


--
Paul Asher - JR Developer and System Import Specialist
duke
duke
@musamensa
3 months ago
241 posts
@paul any luck with resolving this issue?
douglas
@douglas
3 months ago
2,679 posts
duke:
@paul any luck with resolving this issue?

I'm not seeing a ticket in our support center with the info Paul requested

paul:
Send the admin login to support[at] jamroom[dot] net and I'll take a look.
Thanks

If you already sent an email with this info, can you send it again?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
duke
duke
@musamensa
3 months ago
241 posts
@douglas any luck with this issue?
douglas
@douglas
3 months ago
2,679 posts
Sorry, I've been having internet connection issues for the last week and have not had time to look into this.

However, from your image in this thread, it does look like your queue has stopped processing due to them timing out.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
michael
@michael
3 months ago
7,310 posts
Check the activity log for any errors or related details, let us know what they are:
DASHBOARD -> ACTIVITY LOG -> ACTIVITY LOG
DASHBOARD -> ACTIVITY LOG -> ERROR LOG
DASHBOARD -> ACTIVITY LOG -> DEBUG LOG

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