blog documentation FAQ followers forum marketplace services youtube

solved Can't update a module

The Jamroom Network » Forum » Installation and Configuration » Page » Can't update a module
Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Hello,

When we try to update Users Module, we get this message:
ERROR: unable to rename module symlink jrUser - check file permissions (3)

Please advise us on how to solve this problem. Thank you.
updated by @semi-palar: 04/07/22 09:13:24AM
douglas
@douglas
3 years ago
2,767 posts
Hello,

Make sure you folder and file permissions are set to 755 for folders and 644 for files.

You may also check that your server meets the requirements to run Jamroom.

Server Requirements

Hope this helps!



--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
updated by @douglas: 12/20/21 04:29:12AM
Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Hi Douglas,
Thank you so much for your reply.
One last question: where do we set the folder and file permissions? Is it inside Jamroom system or inside our server?
douglas
@douglas
3 years ago
2,767 posts
You'll want to use an FTP program like Filezilla to CHMOD the folders and files permissions.

You could also contact your hosting provider about changing them as well.

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Thank you so much, Douglas.

Tags