We've got a small dev team that is starting to get organized and we'd like to be able to use the issue tracker as our community facing support forum while having a more developer focused tool. You've already got VCS webhooks to close - which is great. We'd like to be able to trigger creation of bug reports in our internal system that track development.
My proposal is to push to a webhook with the body of the support request and then optionally also have a means to push a second webhook with comments so that developers can see the full flow. Where it becomes tricky is that you need to have the ticket number generated by the external system put back into the JR Issue Tracker to keep things in sync.
I'm wondering what the easiest approach is to making this all happen. Thanks.