Soundcloud

Annush
Annush
@annush
3 months ago
219 posts
Hi, I've checked a post on Soundcloud API dated 2019. It doesn't help as I posted a Soundcloud item a week ago but cannot do it now as it says I have No privileges (see jpg). Anything that you can help me with please? Thanks.
updated by @annush: 03 Mar 2021 08:17:53AM
douglas
@douglas
3 months ago
2,679 posts
Sorry, I'm not understanding the issue here.

Note that I'm not seeing any issues on one of my personal sites, you might check that the profile that is posting the SoundCloud item is allowed to use the module.

Hope this helps!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Annush
Annush
@annush
3 months ago
219 posts
Yes I've re-checked other accounts and they work. The account has the ok to use soundcloud, but I just can't figure out why it doesn't allow it on that specific account. It's mind boggling.
douglas
@douglas
3 months ago
2,679 posts
Can you send us the following to support[at]jamromm[dot]net

1. Your sites URL
2. Your admin login
3. The link to this forum topic so we know what we are dealing with
4. The profile name your seeing the issue with
5. The Soundcloud item you are trying to add.

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Annush
Annush
@annush
3 months ago
219 posts
Have done so,
Thank You
Annush
Annush
@annush
3 months ago
219 posts
I got your reply via email and replied. Between then and now I had updated all the Config. and thought I'd try other modules including Youtube (ok) and Vimeo which I get the same problem.
I notice (see jpg) I have the word error on the tab. Does this help pinpointing the problem?
Thanks.
updated by @annush: 21 Nov 2020 04:24:28AM
Annush
Annush
@annush
3 months ago
219 posts
Hi - I got an email that this is now closed - it contradicts the email that says that someone will take a look at the problem on Monday (today). It seems serious as I'm experiencing the same problem on Vimeo and signing in to here.
Thank you
updated by @annush: 24 Nov 2020 07:30:22AM
Annush
Annush
@annush
3 months ago
219 posts
@douglas
Hi, any progress based on this please?:
## Please type any reply above this line ##

A Support Ticket has been updated by douglas:
Subject: Re: [Jamroom] New Reply: Soundcloud

"Hello,
I see it too but I'm not able to replicate this on my dev site.
I'll get a tracker open so we can get someone to take a look at it. However... It may be Monday before anyone can."
Thanks
douglas
@douglas
3 months ago
2,679 posts
Sorry, I reopened the support ticket.

We have not come up with anything yet, everyone is busy so we've not had much time to look into it.

We'll let you know when/if we find something.

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
douglas
@douglas
3 months ago
2,679 posts
I also wanted to let you know that even though that message shows, I was still able to add the Soundcloud item while logged in as kimstyle, so the message really doesn't stop the module from working for that user, the message just shouldn't show for that user and we have not been able to replicate it so it makes it difficult to debug.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

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