Forum Activity for @brian

brian
@brian
10/12/14 09:21:02AM
10,169 posts

Merging Trees
Genosis

lisa:Yes! I want the Benson's to stay put in their tree, but still have them remain part of the larger tree as their profiles are updated! Is this possible? ~ Lisa

Yeah - it's possible, just not coded yet ;)

What I can do is add a checkbox in the merge trees dialog to the effect of "sync profiles" (or whatever) that instead of moving will copy. Might take a little bit of work, but I can add that to my todo list for a future update.

Hope this helps!
updated by @brian: 12/29/14 09:23:55AM
brian
@brian
10/12/14 09:06:37AM
10,169 posts

New - Support Tickets Module
Announcements

I should add that we have documentation on setting up the Support Tickets with Mailgun:

https://www.jamroom.net/the-jamroom-network/documentation/modules/2046/support-tickets
brian
@brian
10/12/14 08:56:24AM
10,169 posts

Merging Trees
Genosis

lisa:When I merge a small family tree into the main tree, what do I click to keep the family members in the small family tree so I can continue to work? I moved the Benson tree into the main one and now the Benson tree is empty of any family members... they are all in the main tree. Thanks! Lisa

Yeah that is correct - "merging" basically updates the profile's in the tree you are merging and updates their "tree ID" so it is the new tree - this has the effect of removing them from the tree you are merging.

It sounds like you're looking for a "copy the profiles in this tree INTO the other tree" - is that correct?

Thanks!
updated by @brian: 12/29/14 09:23:55AM
brian
@brian
10/12/14 08:54:31AM
10,169 posts

Regarding Pictures
Genosis

lisa:No problem! I just didn't want to upload the same photo 5 different times when there might be an easier way to do it! Thanks!

Yeah right now if you want the same photo to appear in multiple profile galleries, you will need to upload it separately.
updated by @brian: 12/29/14 09:23:55AM
brian
@brian
10/12/14 08:53:41AM
10,169 posts

Keeping Trees Private


Genosis

Make sure for Genosis you always use the "Create User Account" - that sets the user up properly in the tree.

As for photos and documents, Joe Smith can only upload those to his own profile if he is NOT a researcher - or that's how it is supposed to work ;) Everybody in my tree is a researcher, so to be honest while it should work, it's not been tested extensively, so let me know if you run into any issues.

Hope this helps!
updated by @brian: 12/29/14 09:23:55AM
brian
@brian
10/12/14 08:45:05AM
10,169 posts

Player Streaming Error
Using Jamroom

kish09:OK, I am willing to hire someone from your team to do the custom skin. I am ready for this immediately.

Yeah - I have an open ticket for Douglas on this - it's the weekend so give him a day or so to check it out.

Thanks!
brian
@brian
10/12/14 08:44:30AM
10,169 posts

support module
Using Jamroom

Dazed:I have that user in std user group.

I think I see what might be going on. If, as the admin user, you viewed THAT user's profile, then created a ticket, the _profile_id would be set that user's profile_id, and not the admin user's profile_id. In "real life" I don't believe you'd see this as an issue (we have not in many months here) but I will get a fix in for it.

Hope this helps!
brian
@brian
10/12/14 08:39:23AM
10,169 posts

Player Streaming Error
Using Jamroom

kish09:1. How do I check that play keys are enabled?
2. Also, I want to upgrade to Jamroom 5. Do I simply buy the upgrade and wait for your staff to contact me? My site is currently 65GB.

1) Check in the Media Settings in your JR4 config, as well as the Quota settings media tab.

2) Since you need a custom skin, once that is completed then the import and upgrade can begin - if we do it before that time then you'd have to run with one of the existing skins.

Hope this helps!
brian
@brian
10/12/14 08:37:21AM
10,169 posts

Quota Configuration Issue
Installation and Configuration

Ken_Rich:Yes, that's helpful. Just going through my Ning migrants now and separating them into members, artists, etc.

How would it work is someone is in the member quota (no audio/video support) but they have songs or videos?

Unless you allow audio/video in their quota, their audio and video items will not show on their profile.

Quote:I'm wondering how much manual sorting of accounts I will have to do, or how much will take care of itself based on quota settings and warning messages. Is there a help file somewhere that get's into the details of how this works?

Not really - the majority of quota settings are "on off" type settings - so if you don't allow something in a quota, it's not going to show.

Quote:I have over a thousand Ning members imported. I have several quotas, 1 for members (default) that have no audio/video files, I have a free artist quota with 100MB of space (many will be over this limit), then I have 2 subscription artist levels with more space and features enabled. Plus a couple speciality quotas.

Functionally, how am I to filter everyone into the right categories with the least amount of confusion and headache to my clients? That's what I'm trying to figure out.

You might want to work with Paul on this to find out if there is some kind of mapping that Ning export provides that can be linked up to JR quotas - if there's not, there's not much JR can do to "figure it out" for you.

Hope this helps!
brian
@brian
10/12/14 08:31:41AM
10,169 posts

support module
Using Jamroom

Yes. Is the user an admin user? I've never seen that issue here on Jamroom.net.

Thanks!
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