Forum Activity for @brian

Audio Counts

Using Jamroom


One thing that is important to know is that I have no idea how Facebook "serves" the audio data up - they are likely doing caching on their end that will affect how media is played and counted. I can only control players that are directly playing on your site.

support module

Using Jamroom


Yeah we can add a color CSS rule for sites that are using a dark skin.

Thanks!

Keeping Trees Private

Genosis


Here's the easiest want to do it:

Let's say you have a tree for the "Smith" family and want to invite "Joe Smith" - a distant family member - to the Smith family tree, and you DO NOT have a profile yet for Joe Smith in the Smith family tree:

1) Click on "Trees" -> "Smith Family" to make the Smith tree active

2) If you already have a family member related to Joe Smith, navigate to that family member and click on "Add New (parent/spouse/child/sibling)" (whatever Joe Smith's relation is to the person you are viewing) and create the profile for Joe Smith.

3) Click on Admin -> Create User Account and select the "Joe Smith" profile you just created as the linked profile.

If you do NOT have anyone in the Smith tree that is related to Joe Smith (i.e. you are going to create the Joe Smith profile as an "island") then you can simply pick any existing profile in the tree, click on "add new parent" (or whatever), create the Joe Smith account, then when you view the new Joe Smith profile you can click on the small "X" in each of the relationships with existing profiles in the side menu - that will "unlink" the profile with those users and the Joe Smith profile will stand alone. Then create user and set them to that profile the same as above.

Right now there is no way to limit them to a specific tree, although that's not a bad idea and I can check it out for a future release.

Hope this helps!
updated by @brian: 12/29/14 09:23:55AM

Regarding Pictures

Genosis


Genosis does not support any image "tagging" at this time - it's a neat idea and I will likely have a module to do it down the road, but it's not here at this time.

For now you'll want to simply update the image caption by modifying the image and add in text of who is in the picture.

Let me know if that helps.

Thanks!
updated by @brian: 12/29/14 09:23:55AM

Player Streaming Error

Using Jamroom

For #2 you need to check that play keys are enabled and the Quota settings are all configured as you want them.

If everything was working, and then "out of the blue" has stopped working, then your hosting provider has changed something regardless of what they have told you.

Hope this helps!

Upload failed

Installation and Configuration

Something on the server is causing the upload to fail BEFORE it gets to the JR backend, which is why you don't see any errors in the Activity Log. Make sure the data/cache directory, and all directories and files inside are writable by the web user.

The bit rate for conversions can be set in the Quota Config tab of the audio module. There are no settings for minimum/maximum bit rate on upload.

Hope this helps!

Audio Counts

Using Jamroom

That really does not make sense. The incrementing function is actually very simple, and I'm not aware of any issues with it. Can you provide me a link to a JR Audio player on your site that you feel is not incrementing?

Thanks!

support module

Using Jamroom

1) The ticket row will show in yellow if the user that opened the ticket is an admin user OR they are in a quota that has "Priority Inbox" checked.

2) Yes - make sure BOTH browse access and Support Ticket access are UNCHECKED for quotas you do not want to have access to support tickets - note admins always have access. In hindsight I'm not sure why we have both the "access" and "browse" checkboxes - I will check that out.

3) site.com/ticket/browse

4) Just like all email notifications in Jamroom, each user can set their individual preferences on whether or not to receive email in their Account -> Notifications section. If the that opens a ticket has the Priority Inbox option set in their quota, then an email is sent out to the master and all admins.

Hope this helps!

Keeping Trees Private

Genosis


So basically all users in your Genosis that are added AFTER you need to be linked to an existing profile. So let's say you invite your sister (for example) to be part of your Genosis - make sure there is a Genosis profile in your tree for her, then when you create a new user you select her Genosis profile as the linked profile. Then make sure she is NOT a researcher. Then, she can log in and explore the tree she is part of.

Let me know if that helps.

Thanks!
updated by @brian: 12/29/14 09:23:55AM

Audio Counts

Using Jamroom

There is no job to run - everything is automatic. When the stream_file view in the core gets a stream request, the play counter is updated IF the user meets the stream requirements (no play of that id in the last 24 hours).