Forum Activity for @strumelia

my Premium Cometchat disappeared- related to SSL/https changes?

Using Jamroom

Hello Amit,
I'll be sticking with Jamroom's chat program now. Thank you for the response, even though it is too late..
However I do hope this experience will enable Cometchat to improve their customer support system for the future, in ways that will give your customers more responsive service. That would mean more customers deciding to renew with CC instead of going elsewhere. Clearly you need to put into place some improvements.
Thanks and best wishes.

my Premium Cometchat disappeared- related to SSL/https changes?

Using Jamroom

Thanks Mike, but... too little, way too late. If you read this thread, you'll see that my CC support ticket was responded to TWICE by the CC support team with the same refusal to help in any way until I bought a new license (see above in this thread).
Now you say it might have been solved quickly and easily by simply resetting the base url to https. If that had been the response initially to my ticket two weeks ago, it might have kept you a customer.
Meanwhile, seeing my distress over suddenly not having a working chat, the Jamroom Team immediately stepped up and offered to try and help investigate my CC issue, despite it not even being their program to support.

I now use the Jamroom Chat program on both my sites. Super fast support, working perfectly, and my members are liking it. Jamroom helps all their platform users (new and old) with SSL/https updating issues immediately, and at no extra cost.

Thanks anyway though, and best wishes to you... bye!

problem with clone skin tool

Using Jamroom

Interesting and informative to get your 'plain english' translation of that code.

Ok, I just did all that on my other (main active) site fotmd.com
...and it works great- just cloned a nice new skin with no problems, looks good. :D
Thanks so much! Marking this thread solved.
updated by @strumelia: 05/03/17 07:16:33PM

problem with clone skin tool

Using Jamroom

(I want to be able to clone my current skin before applying that tnymce image editing fix in Curtis' thread)

problem with clone skin tool

Using Jamroom

MIchael, would I paste in and then hit "execute" button, without limiting rows, as in this attached screenshot?

Also two questions before I do this-
-Are those two apostrophes hanging there at the end of the command text correct? (they seem odd to me)
-will the same number (128) be correct for running the same command on my other site, fotmd.com?

problem with clone skin tool

Using Jamroom

I've tried this cloning a bunch of times with the same result despite lots of integ checks etc. Tried deleting the faulty clone and starting over, no luck same thing happens, including the initial error message from the tool. The Clone skin Tool used to work perfectly for my until just I think around 6 or 8 weeks ago, when I started noticing color changes but didn't attribute it to the skin clone tool.

If you JR Team want to try it on my (low activity) site https://pennywhistleclub.com/ please feel free- the 'bad' new clone is the skin called May2. The 'good' (and currently active) skin is my Feb3 skin (don't delete that one please if you are testing stuff!)
updated by @strumelia: 05/02/17 08:14:44PM

problem with clone skin tool

Using Jamroom

(...and that's what the new cloned skin 'should' look like, all with greys and brown)

But this is what I get now when I clone a new skin off of that..
notice the mustard and olive color fields which are a holdover of my original other site. Notice too the top links bar is all messed up and different. Notice also the "About" blog section has lost my custom name, as well as the "Join a Group!" title, etc... all kinds of things reverted back to a long ago non-customized state.

problem with clone skin tool

Using Jamroom

...but then when I try again with the same new skin name (May 2), it says that skin already exists...and sure enough it does- the tool had cloned the skin despite the error.

So then I set the new clone to be the active skin, I immediately see that various colors on my site have reverted to colors from long ago when I first created the new site- from a clone of my other site.

Here is what my (good) current active custom site skin looks like:

problem with clone skin tool

Using Jamroom

This actually has occurred for months now- but when it happened before months ago I didnt realize it was the Clone skin tool that caused the site changes that I then went around fixing up.

When I go to Developer Tools-> clone skin, and try to clone my current active custom skin, I apply the correct prefix to the new skin name, and I at first get this error:


updated by @strumelia: 08/02/17 01:10:38PM

Can no longer add links to images

Design and Skin Customization

Brian- I think maybe you are right about that! I check on that when i have a moment, hopefully tonight.

Curtis- the highlight/link/handles functions would be all I really need- so that's good news, thank you! Will try to get to this update this evening... am working most of today under a deadline.