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Email Support

The Jamroom Network » Documentation » Module Reference » Email Support
Applies to: Jamroom 7.0+ Last verified: 2026-10-24

Table of Contents:


What it does
Setting it up
How email is sent
Global Config
Newsletter stats

  • What it does

    Email Support (module jrMailer) sends all the email your site sends: signup confirmations, password resets, notifications and newsletters. For newsletters it also tracks opens, clicks, unsubscribes and bounces. It comes with Jamroom.

    ACP > Modules > Communication > Email Support

  • Setting it up

    1. In Global Config, set the From Email Address to a real address for your site. Mail from webmaster@localhost (the default) is often treated as spam.
    2. Choose how mail is sent (see below).
    3. On the Test Email tab, send yourself a message to check that it arrives.

  • How email is sent

    Active Email System chooses what sends the mail. Out of the box there is one: SMTP Server configured in Delivery Settings. Modules such as MailGun API add their own.

    With the SMTP system, Delivery Method decides where the mail goes:

    • Internal Mail Server (the default) hands mail to the web server's own mail system. It needs no settings, but many hosts block or limit it, and mail sent straight from a web server often lands in spam.
    • External Mail Server sends through an SMTP server, such as your email provider's. Fill in the SMTP settings.

  • If your members don't get email, use an external SMTP server or a sending service like Mailgun. For Gmail, create an App Password in your Google account and use it as the SMTP password.

  • Global Config

    General Settings

    Setting What it does
    Active Email System What sends the email (see above)
    From Email Address The address system email comes from. Use a real address that someone reads.
    From Name A friendly name shown with the From address, such as your site name
    HTML Notifications Sends notification email as HTML instead of plain text (default: on). Its design is in the email_html_notification.tpl template.

    Delivery Settings

    Setting What it does
    Delivery Method Internal Mail Server or External Mail Server
    Max Delivery Rate The most emails sent in one minute (default: disabled). Only set it if your mail server limits you, because it adds database load.
    SMTP Host The SMTP server's host name or IP address
    SMTP Port Number The port your provider gives you: usually 587 for TLS or 465 for SSL (default 25)
    SMTP User Name, SMTP Password The login for the SMTP server
    SMTP Encryption No encryption, SSL or TLS, as your SMTP server needs

  • Newsletter stats

    Tools > Stats Browser lists each newsletter that was sent, with its subject, date and number of recipients. Click stats to see:

    • total sent
    • unique opens and the open percentage
    • clicked links
    • unsubscribes
    • bounces

    Bounces are reported by the active email system, for example MailGun API. When a member's address bounces, their email notifications are turned off.

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