Kickbox Email Validation

Applies to: Jamroom 7.0+ Last verified: 2026-10-24
  • What it does

    Kickbox Email Validation uses the Kickbox service to check whether your members' email addresses can still receive mail. Addresses that can't are unsubscribed from site email, so you stop sending mail that bounces. Bounces hurt your site's sending reputation, and some mail services suspend senders with too many of them.

    It's most useful after importing members from another site, when many old addresses no longer work.

    ACP > Modules > Communication > Kickbox Email Validation

  • Setting it up

    1. Create a Kickbox account and copy your API Key from the API Settings section of the Kickbox dashboard.
    2. In Global Config, enter the API Key.
    3. Turn on Daily Check to check existing members' addresses, and Account Check to check new addresses as they are entered.
    4. Choose the Fail Action.

    Kickbox charges per check after a small free allowance. See their site for prices.

  • What happens

    • Daily Check: every hour, members whose address hasn't been checked yet are sent to Kickbox, up to Validate per Day each day.
    • Account Check: when someone signs up, or changes their email in Account Settings, the address is checked at once. If it can't receive mail, they are asked for a different one.
    • When an address is undeliverable, the member's email notifications are turned off. The Fail Action can also move their profile to another quota.
    • In ACP > Users > User Accounts, addresses that Kickbox found undeliverable or risky are marked in the email column.

    Tools > Test Email Addresses checks addresses you enter, without changing any accounts.

  • Global Config

    Setting What it does
    Daily Check Checks existing members' addresses in the background (default: off)
    Account Check Checks addresses at signup and when they are changed (default: off)
    API Key Your Kickbox API key
    Validate per Day The most addresses checked in the background each day (default 50). Signup and account checks are always made.
    Fail Action What to do when an address fails: Unsubscribe from all notifications, or unsubscribe and also move the profile to a quota you choose
    Log Activity Logs every check result in the Activity Log (default: on). When off, only summaries and failures are logged.

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