blog documentation FAQ followers forum marketplace services youtube

Video issue after updates

The Jamroom Network » Forum » Using Jamroom » Page » Video issue after updates
gary.moncrieff
gary.moncrieff
@garymoncrieff
11 years ago
865 posts
Did todays updates introduce a problem with jrVideo?

I only had one video on the site before updating, it reporting media not found after updating, so I deleted it and re uploaded it about 10 minutes ago and it still hasn't converted, only a 6mb file.
updated by @garymoncrieff: 12/02/14 06:33:14PM
brian
@brian
11 years ago
10,149 posts
gary.moncrieff:
Did todays updates introduce a problem with jrVideo?

I only had one video on the site before updating, it reporting media not found after updating, so I deleted it and re uploaded it about 10 minutes ago and it still hasn't converted, only a 6mb file.

There was actually a significant number of changes and updates to the core Queue system, but I'm not seeing any issues with it here - the changes should have been transparent. For example, all email is sent via Queues now - we're running 5.2.13 here on Jamroom.net and email is working correctly (i.e. the queues are being processed).

Note that Queue work happens in the "process_exit" listener, which happens at the END of a request. Try refreshing the page and see if you see any entries in the jr_jrcore_queue table.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
gary.moncrieff
gary.moncrieff
@garymoncrieff
11 years ago
865 posts
yes there are two records in that table,
brian
@brian
11 years ago
10,149 posts
gary.moncrieff:
yes there are two records in that table,

OK then the queues are being created correctly. Make sure your Queues are not paused - go into ACP -> Core -> Tools -> Queue Viewer and make sure they are not paused - if they are click the button to start them.

Also - look in your Activity Log and make sure the update created several new tables in the queue table (i.e. queue_sleep) - of you don't see that, run an integrity check to make sure the new columns are created - the queues won't run without those new columns.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
gary.moncrieff
gary.moncrieff
@garymoncrieff
11 years ago
865 posts
queues are now going through but this is what I see upon playing

http://tinypic.com/r/20fyykl/8
brian
@brian
11 years ago
10,149 posts
gary.moncrieff:
queues are now going through but this is what I see upon playing

http://tinypic.com/r/20fyykl/8

Hmm.. does your system check show the ffmpeg being good? Do you have a link to a page you are seeing the issue on? No changes were made to the video conversions, although there was a small change in the player to increase the size of the "poster". are you seeing any Javascript errors on your page?

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 10/31/14 03:09:27PM
brian
@brian
11 years ago
10,149 posts
I just updated my Arvixe test site (from 5.2.9 to 5.2.13) and I'm not seeing any issues:

http://arvixe.jamroomnetwork.com/brian/video

It took ~500 seconds to convert the video (which is slow) but it all worked.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
gary.moncrieff
gary.moncrieff
@garymoncrieff
11 years ago
865 posts
Waiting 20 minutes so far this morning and it still hasn't processed, I have sent you a private note with url and a master admin account details.

Regards
brian
@brian
11 years ago
10,149 posts
gary.moncrieff:
Waiting 20 minutes so far this morning and it still hasn't processed, I have sent you a private note with url and a master admin account details.

Regards

I got your note - something is wrong with ffmpeg or the video - I see ffmpeg is taking several hours to process video, which should not happen for a video that small.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
gary.moncrieff
gary.moncrieff
@garymoncrieff
11 years ago
865 posts
Videos are from snagit, so maybe it is that. Will try another one and email you at the same time.
brian
@brian
11 years ago
10,149 posts
gary.moncrieff:
Videos are from snagit, so maybe it is that. Will try another one and email you at the same time.

Sounds good - one thing to test is to try an audio file - the conversion should go much faster, and that will let us know if the while submit -> queue -> conversion -> update process is working correctly (since video does the exact same thing).

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
gary.moncrieff
gary.moncrieff
@garymoncrieff
11 years ago
865 posts
Hey Brian

Audio uploads works fine, I think it may have been the videos I was uploading, as I uploading a larger mkv file today, it processed quicker and the quality is ok.

In relation to another somewhat related issue, https://www.jamroom.net/the-jamroom-network/forum/my_posts/15393/player-progress-bar I have noticed that most of the tracks added to the site show total time of 0.00, and the ones that have the correct time the player progress bar works.

Did you receive the video I mailed you?
brian
@brian
11 years ago
10,149 posts
gary.moncrieff:
Hey Brian

Audio uploads works fine, I think it may have been the videos I was uploading, as I uploading a larger mkv file today, it processed quicker and the quality is ok.

In relation to another somewhat related issue, https://www.jamroom.net/the-jamroom-network/forum/my_posts/15393/player-progress-bar I have noticed that most of the tracks added to the site show total time of 0.00, and the ones that have the correct time the player progress bar works.

Did you receive the video I mailed you?

Yes I did - unfortunately I'm out of the office right now so have more limited time to check things out. The core uses ffmpeg to get metadata about the file, so it's likely that core meta data function needs to be updated to handle a wider array of video files. A lot of how the meta data is present in the video file depends on the encoder and how it was added - I've got a lot of "sample media files" here that I use to test on, but I do occasionally see a file that is setup differently, which I am suspecting in this case, and will check it out.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Tags